CivicOps vs Orlo
CivicOps
getcivicops.comOrlo
orlo.techSide by side
| Figure | CivicOps | Orlo |
|---|---|---|
| Price from | $149/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Plans published | 10 | 1 |
| Spec score · Social Media Archiving Software | 8.0 (#8) | 7.4 (#19) |
| Integrations | Meeting archives can be linked or embedded in municipal or WordPress websites, and newsletter signup forms can be embedded in an existing website. | Listed integrations include Salesforce, Dynamics 365, Zendesk, Power BI, Tableau, Google Analytics, Google Drive and Dropbox. |
| Security | CivicOps describes municipality-level data separation, role-based access, password hashing, protected sessions, audit events, and encrypted network connections. | Orlo lists UK-based servers, ISO 27001, Cyber Essentials Plus, GDPR compliance, and CCS supplier status. |
| Support | CivicOps lists support at [email protected] and says the $499 onboarding fee covers one two-hour guided session after the trial. | Orlo says every customer receives dedicated support and a UK- and US-based customer success team. |
Plans
CivicOps
- Agenda & Meeting Management — Community (<10,000 residents)$149 a month
- Resident Newsletters — Community (<10,000 residents)$149 a month
- Social Media Management & Archiving — Community (<10,000 residents)$149 a month
- Agenda & Meeting Management — Municipal (10,000–50,000 residents)$199 a month
- Resident Newsletters — Municipal (10,000–50,000 residents)$199 a month
- Social Media Management & Archiving — Municipal (10,000–50,000 residents)$199 a month
- Agenda & Meeting Management — Regional (50,001–150,000 residents)$249 a month
- Resident Newsletters — Regional (50,001–150,000 residents)$249 a month
- Social Media Management & Archiving — Regional (50,001–150,000 residents)$249 a month
- All three solutions — Community (<10,000 residents)$424.65 a month
In their own words
CivicOps
CivicOps is a web workspace for local government that combines public meeting management, social media publishing and archiving, and resident newsletters. Meeting tools handle agenda intake, ordered approvals, versioned packet PDFs, meeting-day motions and votes, public archives, and minutes exported to Word or PDF. Recordings up to 500 MB can be uploaded for background transcription. Meeting AI is optional; an authorized human must review proposed minutes and motions before they enter the official record. Social tools connect official accounts, support image posts, previews, review and approval, and immediate or scheduled publishing. Available networks depend on provider APIs and municipal account configuration. Newsletter tools provide branded templates, consent-aware signup forms, scheduled approved sends, and archives with delivery evidence. Archives and signup forms can be linked or embedded on municipal, WordPress, or existing websites. CivicOps lists municipality-level separation, role-based access, hashed passwords, protected sessions, audit events, and encrypted connections. Plans start at $149 a month, with a 30-day trial and $499 onboarding fee.
Orlo
Orlo is a web-based community engagement platform for public-sector organisations. Its modules cover social media management, community feedback and customer service. Teams can schedule and publish posts, manage approvals, audit activity and view analytics across channels. The Voice of the Community module combines surveys, social listening and media monitoring to capture feedback, measure sentiment and support trust and emotion analysis. Customer service features include an AI chatbot, live chat, inbox prioritisation, automated responses and a social media inbox. A unified inbox combines social, WhatsApp, SMS and live-chat conversations with notes, assignments, forwarding, auditing, sentiment detection and reply snippets. Integrations include Salesforce, Dynamics 365, Zendesk, Power BI, Tableau, Google Analytics, Google Drive and Dropbox. Supported channels include Instagram, Facebook, LinkedIn, Nextdoor, TikTok, X, YouTube, Bluesky, Threads, WhatsApp, Messenger and SMS. Orlo lists continuous capture, configurable retention, advanced search and Excel export. Security credentials include ISO 27001/22301, SOC 2 Type 1, Cyber Essentials Plus and GDPR compliance. Pricing is paid and tailored by sector and selected modules.