CivicPlus Social Media Archiving vs Orlo
CivicPlus Social Media Archiving
civicplus.comOrlo
orlo.techSide by side
| Figure | CivicPlus Social Media Archiving | Orlo |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Social Media Archiving Software | 7.8 (#12) | 7.4 (#19) |
| Headquarters | Manhattan, Kansas, United States | Birmingham, England, United Kingdom |
| Integrations | Social Media Archiving can connect archived records with Municipal Websites search results and with NextRequest, Agenda and Meeting Management, and Municode Codification. | Listed integrations include Salesforce, Dynamics 365, Zendesk, Power BI, Tableau, Google Analytics, Google Drive and Dropbox. |
| Security | CivicPlus says it maintains 99.9% uptime and offers 24/7/365 emergency support for its solutions. | Orlo lists UK-based servers, ISO 27001, Cyber Essentials Plus, GDPR compliance, and CCS supplier status. |
| Support | Current customers can access on-demand training, tutorials, education, and product updates through the CivicPlus Help Center. | Orlo says every customer receives dedicated support and a UK- and US-based customer success team. |
Plans
CivicPlus Social Media Archiving
- Social Media ArchivingPriced on request
In their own words
CivicPlus Social Media Archiving
CivicPlus Social Media Archiving has no write-up on Specifiction yet; its figures are above.
Orlo
Orlo is a web-based community engagement platform for public-sector organisations. Its modules cover social media management, community feedback and customer service. Teams can schedule and publish posts, manage approvals, audit activity and view analytics across channels. The Voice of the Community module combines surveys, social listening and media monitoring to capture feedback, measure sentiment and support trust and emotion analysis. Customer service features include an AI chatbot, live chat, inbox prioritisation, automated responses and a social media inbox. A unified inbox combines social, WhatsApp, SMS and live-chat conversations with notes, assignments, forwarding, auditing, sentiment detection and reply snippets. Integrations include Salesforce, Dynamics 365, Zendesk, Power BI, Tableau, Google Analytics, Google Drive and Dropbox. Supported channels include Instagram, Facebook, LinkedIn, Nextdoor, TikTok, X, YouTube, Bluesky, Threads, WhatsApp, Messenger and SMS. Orlo lists continuous capture, configurable retention, advanced search and Excel export. Security credentials include ISO 27001/22301, SOC 2 Type 1, Cyber Essentials Plus and GDPR compliance. Pricing is paid and tailored by sector and selected modules.