CivicPlus Social Media Archiving vs Smarsh Archive
CivicPlus Social Media Archiving
civicplus.comSmarsh Archive
smarsh.comSide by side
| Figure | CivicPlus Social Media Archiving | Smarsh Archive |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 1 | 0 |
| Spec score · Social Media Archiving Software | 7.8 (#12) | 6.9 (#27) |
| Founded | 1998 | 2001 |
| Headquarters | Manhattan, Kansas, United States | Portland, Oregon, United States |
| Integrations | Social Media Archiving can connect archived records with Municipal Websites search results and with NextRequest, Agenda and Meeting Management, and Municode Codification. | Smarsh lists Microsoft Teams, Slack, and Zoom among supported communications channels. |
| Purpose | Captures and preserves social media content and activity for government agencies, educational institutions, and law enforcement. | Smarsh Archive stores communications data and makes it searchable and useful for compliance, discovery, and analysis. |
| Security | CivicPlus says it maintains 99.9% uptime and offers 24/7/365 emergency support for its solutions. | Listed security controls include TLS encryption in transit, AES 256 encryption at rest, isolated key management, SIEM monitoring, record hashes, and multi-availability-zone redundancy. |
| Support | Current customers can access on-demand training, tutorials, education, and product updates through the CivicPlus Help Center. | Smarsh advertises 24/7 support and tailored options for Archive customers. |
Plans
CivicPlus Social Media Archiving
- Social Media ArchivingPriced on request
In their own words
CivicPlus Social Media Archiving
CivicPlus Social Media Archiving has no write-up on Specifiction yet; its figures are above.
Smarsh Archive
Smarsh Archive stores business communications in a searchable archive for compliance, discovery, and business insight. It retains native content with metadata from more than 100 channels, including email, Microsoft Teams, Slack, Zoom, mobile SMS, social media, chat, instant messages, and voice. Custom channels can capture additional sources. Search includes AI tools, filtering, and faceted views, with exports in PST, EML, HTML, XML, and optionally EDRM formats. Retention controls include policy rules, immutable WORM storage, configurable legal holds, and defensible deletion. Smarsh lists support for SEC Rule 17a-4, FINRA, MiFID II, FCA, CIRO, and other supervisory expectations. Safeguards include TLS in transit, AES 256 at rest, isolated key management, SIEM monitoring, record hashes, and multi-availability-zone redundancy. APIs cover capture, search, export, retrieval, reporting, discovery, surveillance, identity management, and ingestion. The archive is custom-configured for organizational requirements. Pricing is available on request.