CivicPlus Utility Billing vs SkyBill Utility Billing

CivicPlus Utility Billing is a cloud-based system for local governments managing utility accounts, billing, payments, and field operations. It supports municipal services including water, sewer, sanitation, and electric. A rules-based billing engine automates invoicing and payment processing and handles complex rate structures. Residents can use a portal to review usage history and balances, make payments, and submit or track service requests. Mobile work orders and GIS-powered task management link field assignments with billing workflows. Completed service actions such as meter changes, repairs, and shutoffs update billing records in real time. The system connects with supported ERP systems, GIS platforms, metering technologies, payment providers, and CivicPlus Asset Management. CivicPlus says it uses PCI-compliant payment solutions and conducts vulnerability scans and outside system assessments. It states that its solutions maintain 99.9% uptime and offers 24/7/365 emergency support; Utility Billing customers receive onboarding resources, training, and ongoing support. The product is designed for local governments, including small and midsized governments and resource-constrained teams. Pricing is custom and available by request.

SkyBill Utility Billing is utility management, billing and customer information software for utility providers, property managers and municipalities. It calculates periodic bills from meter readings or flat rates, with configurable tariffs for services, customers, properties, quantities and time periods. External meter-reading gateways can send data automatically, and the system checks for incomplete entries and unusual usage differences. Customers can use the portal to review bills, consumption and payment histories, enter meter readings, contact their provider and optionally pay online. Listed payment gateways include Stripe, PayPal, Payzee and First Data; others are available on request. Integrations include ERP, bank gateways, SMS messaging, debt collection and client portals. SkyBill is offered as cloud SaaS, with on-premises deployment available on request. The company says its SaaS environment is in a European Tier III data center and that it provides backups and cybersecurity measures. Its free trial is limited to one user, 100 meter points or agreements and five external web solution users; access may end after 30 days without system use. The billing product does not itself provide SMS delivery.