CivicTrack vs Open Point
CivicTrack
civictrack.comOpen Point
openpoint.comSide by side
| Figure | CivicTrack | Open Point |
|---|---|---|
| Price from | $39/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 1 |
| Spec score · Public Sector CRM Software | 7.6 (#14) | 7.7 (#11) |
| Accessibility | CivicTrack says its municipal websites are designed to meet ADA and WCAG compliance standards. | A March 2026 VPAT report evaluates Social Point against WCAG 2.0, 2.1, and 2.2 Levels A and AA, with Level AAA excluded. |
| Communications | The communications tools support branded newsletters, email outreach, and audience grouping by district, topic, or communication history. | The communications tool sends email and SMS and links those interactions to projects and stakeholder records. |
| Integrations | CivicTrack says it can connect with existing systems, including popular CRMs, email systems, and data management tools; it does not name specific products on this page. | The company lists Outlook, Mailchimp, Campaign Monitor, ArcGIS, and Mapbox integrations, and says API integration options are available. |
| Purpose | CivicTrack describes its platform as managing community requests from intake through resolution for elected officials, municipalities, and nonprofits. | Open Point brings community engagement and stakeholder relationship management together in one platform. |
| Security | The security page states that CivicTrack uses encryption in transit and at rest, multi-factor authentication, proactive monitoring, and role-based access controls. | Open Point says it is ISO 27001 certified and completed a SOC 2 audit with no noted exceptions. |
Plans
In their own words
CivicTrack
CivicTrack has no write-up on Specifiction yet; its figures are above.
Open Point
Open Point is a paid web platform combining community engagement with stakeholder relationship management. Its two products can operate independently or together. Community tools include surveys, interactive maps, quick polls, Q&A, budget allocation, idea boards, discussions, and forums. AI-assisted analysis identifies sentiment, themes, and patterns in feedback and other engagement data. Stakeholder management provides profiles, search, email and SMS communication, task management, reports, importing, audit history, and an Outlook add-in. Open Point lists integrations with Outlook, Mailchimp, Campaign Monitor, ArcGIS, and Mapbox, with API integration options also available. Organizations can configure custom data fields, workflows, and branding. The cloud service supports constituent records, stakeholder tracking, email and SMS outreach, and audit trails. The company says data and backups follow customer-jurisdiction requirements, and that the service complies with applicable privacy laws. Support requests are accepted 24/7, with servicing during local business hours unless agreed otherwise.