CiVQ Social Media Archiving vs Orlo
CiVQ Social Media Archiving
civq.usOrlo
orlo.techSide by side
| Figure | CiVQ Social Media Archiving | Orlo |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 6 | 1 |
| Spec score · Social Media Archiving Software | 8.0 (#9) | 7.4 (#19) |
| Headquarters | The maker lists 5048 E Highway 83 Ste 4, Rio Grande City, Texas 78582 as its office address. | Birmingham, England, United Kingdom |
| Pricing model | CiVQ quotes pricing per government tenant rather than listing fixed prices or charging per staff seat. | Orlo directs prospective customers to select their sector and request tailored pricing; the page does not display a price. |
| Support | Bilingual support in English and Spanish is included at every tier. | Orlo says every customer receives dedicated support and a UK- and US-based customer success team. |
Plans
CiVQ Social Media Archiving
- CompletePriced on request
- EngagePriced on request
- EssentialsPriced on request
- OperationsPriced on request
- Operations ProPriced on request
- Social Media Archiving (à la carte module)Priced on request
In their own words
CiVQ Social Media Archiving
CiVQ Social Media Archiving has no write-up on Specifiction yet; its figures are above.
Orlo
Orlo is a web-based community engagement platform for public-sector organisations. Its modules cover social media management, community feedback and customer service. Teams can schedule and publish posts, manage approvals, audit activity and view analytics across channels. The Voice of the Community module combines surveys, social listening and media monitoring to capture feedback, measure sentiment and support trust and emotion analysis. Customer service features include an AI chatbot, live chat, inbox prioritisation, automated responses and a social media inbox. A unified inbox combines social, WhatsApp, SMS and live-chat conversations with notes, assignments, forwarding, auditing, sentiment detection and reply snippets. Integrations include Salesforce, Dynamics 365, Zendesk, Power BI, Tableau, Google Analytics, Google Drive and Dropbox. Supported channels include Instagram, Facebook, LinkedIn, Nextdoor, TikTok, X, YouTube, Bluesky, Threads, WhatsApp, Messenger and SMS. Orlo lists continuous capture, configurable retention, advanced search and Excel export. Security credentials include ISO 27001/22301, SOC 2 Type 1, Cyber Essentials Plus and GDPR compliance. Pricing is paid and tailored by sector and selected modules.