Clari Copilot vs Cresta
Clari Copilot
prod.clari.com
Cresta
cresta.comSide by side
| Figure | Clari Copilot | Cresta |
|---|---|---|
| Price from | — | $12,500/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 5 |
| Spec score · Customer Interaction Analytics Software | 7.7 (#10) | 8.5 (#4) |
| Spec score · Speech Analytics Software | 7.6 (#12) | 8.6 (#2) |
| Integrations | Clari lists Salesforce, HubSpot, Slack, Microsoft Teams, Zoom, Google Meet, and Webex among its integrations. | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. |
| Product | Clari Copilot is conversation intelligence software that transcribes sales conversations in real time and connects them to revenue workflows. | Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence, and Agent Operations Center on one customer experience AI platform. |
| Security | Clari lists ISO/IEC 27001, SOC 2 Type II, ISO/IEC 27701, CSA, ADA, and GDPR among its compliance certificates and attestations. | The integrations page says Cresta uses encryption, dedicated databases, access controls, and PII redaction to protect data. |
| Security controls | Clari describes encryption at rest and in transit, network security, administrative access control, monitoring, logging, and alerting. | Cresta says it uses secure development lifecycle practices, dependency scanning, code reviews, mandatory secure-coding training, penetration testing and CVSS-based remediation. |
| Support | Clari's pricing page describes continuous support and expert revenue insights as part of its offering. | Cresta directs customers with security program questions to their enterprise sales representative or [email protected]. |
| What it does | Clari Copilot transcribes sales conversations in real time and connects insights from those conversations to pipeline, forecasting, and execution. | Cresta is an enterprise customer-experience AI platform unifying autonomous AI agents, real-time human-agent assistance, workflow automation and conversation intelligence. |
Plans
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
In their own words
Clari Copilot
Clari Copilot is conversation intelligence software for revenue teams and sales reps. It records and transcribes sales conversations in real time, then connects buyer signals with pipeline, forecasting, and execution workflows. During a call, representatives can use live insights and battlecards to handle objections. Copilot captures intent, objections, contacts, and next steps for CRM records. Coaching features include playbooks, battlecards, and Gametapes for guidance, consistent calls, and onboarding. Conversation tools include automatic summaries, a call library, call scorecards, and Deal Central. Clari lists integrations with Salesforce, HubSpot, Zoom, Microsoft Teams, Slack, Zapier, and other CRM, calendar, dialer, conferencing, and productivity tools. The product runs on the web and through an API. API authentication uses an API key and password, with default limits of 10 requests per second and 100,000 requests per week. Pricing is on request, with no free plan.
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.