ClickHelp vs Docsie
ClickHelp
clickhelp.com
Docsie
docsie.ioSide by side
| Figure | ClickHelp | Docsie |
|---|---|---|
| Price from | $194/mo | $170/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 4 |
| Spec score · Technical Documentation Software | 8.4 (#7) | 8.3 (#9) |
| Spec score · Knowledge base software | 8.2 (#55) | 8.3 (#52) |
| Custom domain | Yes | Yes |
| Free plan | No | Yes |
| Integrations | ClickHelp lists 20+ out-of-the-box integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment, and Google Translate, and supports Zapier. | The site lists SAP, Oracle, Workday, Salesforce, Dynamics 365, ServiceNow, Microsoft 365, SharePoint, HubSpot, Jira, NetSuite, and Confluence among its ERP and platform solutions. |
| Security | The site states ClickHelp is SOC 2 Type II certified and that customer content is never used to train AI models. | Docsie states that it is GDPR and CCPA compliant and that a Data Processing Addendum is available upon request. |
| Paid from | 194 | 170 |
| Support | ClickHelp says professional support is provided free to all clients. | The pricing page says all plans include email support and knowledge base access, while Enterprise includes dedicated account management. |
Plans
ClickHelp
- Starter$194 a month
- Growth$325 a month
- Professional$640 a month
- Starter$2,328 a year
- Growth$3,900 a year
- Professional$7,680 a year
Docsie
- Free knowledge baseFree
- Premium$170 a month
- Organization$750 a month
- EnterprisePriced on request
In their own words
ClickHelp
ClickHelp is a cloud platform for authoring, hosting and publishing technical documentation. It runs in a browser without installation or downloads, requiring JavaScript and a stable internet connection. Authors can reuse material through snippets, variables and conditions. Workflow tools provide topic statuses, reviewer accounts and email notifications for updates. Reporting covers project readiness, content contribution, reader behavior, readability and more than 30 topic metrics. ClickHelp lists over 20 integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment and Google Translate, and supports Zapier. Its optional AI Suite includes AnswerGenius, AI Overview in search results and WriteAssist, with 30,000 monthly CAPs and no overage charges. The service states SOC 2 Type II certification, AES-256 encryption at rest, TLS 1.2+ in transit, daily backups and a 99.5% uptime SLA. Hosting can be selected in Luxembourg, the USA or Australia, but authoring cannot be installed on-premises. Professional support is free to all clients. A 14-day trial requires no credit card and includes all platform features. Plans are Starter at $194 a month, Growth at $325 a month and Professional at $640 a month, before tax.
Docsie
Docsie turns videos, PDFs, websites, and files into structured documentation, training content, and knowledge-base articles. A shared workspace lets teams version, translate, review, approve, and publish material. Publishing options include branded portals, DOCX, PPTX, and PDF exports, SCORM packages, and AI-ready knowledge. It runs through the web, an API, or self-hosted deployment, and supports private documentation, full-text search, reader analytics, custom domains, and versioning. The free screen recorder captures screen, webcam, and microphone on Mac, Windows, and Linux, exporting MP4 and GIF files. Plans include a free knowledge base at free, Premium at $170 a month billed annually, and Organization at $750 a month billed annually. Free and paid plans include email support and knowledge-base access; Enterprise adds dedicated account management. Enterprise deployment can be cloud-hosted, customer-cloud, hybrid, or air-gapped on-premise.