ClickHelp vs Fluid Topics
ClickHelp
clickhelp.comFluid Topics
fluidtopics.comSide by side
| Figure | ClickHelp | Fluid Topics |
|---|---|---|
| Price from | $194/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 6 | 0 |
| Spec score · Technical Documentation Software | 8.4 (#7) | 7.5 (#27) |
| Spec score · Help Authoring Tools | 8.4 (#6) | 7.6 (#15) |
| Spec score · Knowledge base software | 8.2 (#55) | 7.7 (#95) |
| AI | The optional AI Suite includes AnswerGenius, AI Overview in search results, and WriteAssist, with 30,000 monthly CAPs and no overage charges. | Fluid Topics provides infrastructure for generative AI and RAG, including a knowledge layer and an MCP server for connecting AI agents to product knowledge. |
| Analytics | Reporting includes project readiness, content contribution, reader behavior, readability, and more than 30 topic content metrics. | Its content analytics suite provides visibility intended to support data-driven content decisions and demonstrate product knowledge ROI. |
| Custom domain | Yes | Yes |
| Integrations | ClickHelp lists 20+ out-of-the-box integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment, and Google Translate, and supports Zapier. | Listed connectors include Adobe FrameMaker, MadCap Flare, Paligo, Microsoft Word, Confluence, Jira, Salesforce, and formats such as OpenAPI, Markdown, JSON, and YAML. |
| Product | ClickHelp is a cloud documentation platform for authoring, hosting, and publishing technical documentation. | Fluid Topics positions itself as a Product Knowledge Platform that unifies product information in a central knowledge hub and delivers it across channels. |
| Security | The site states ClickHelp is SOC 2 Type II certified and that customer content is never used to train AI models. | Antidot states it has ISO 27001:2022 certification for Fluid Topics and uses AES-256 encryption and TLS 1.3, or TLS 1.2 for older devices. |
| Support | ClickHelp says professional support is provided free to all clients. | After go-live, the Customer Success Manager and Customer Support team serve as the customer’s main contacts, and the Help Desk is used for issues, questions, and feature suggestions. |
Plans
ClickHelp
- Starter$194 a month
- Growth$325 a month
- Professional$640 a month
- Starter$2,328 a year
- Growth$3,900 a year
- Professional$7,680 a year
In their own words
ClickHelp
ClickHelp is a cloud platform for authoring, hosting and publishing technical documentation. It runs in a browser without installation or downloads, requiring JavaScript and a stable internet connection. Authors can reuse material through snippets, variables and conditions. Workflow tools provide topic statuses, reviewer accounts and email notifications for updates. Reporting covers project readiness, content contribution, reader behavior, readability and more than 30 topic metrics. ClickHelp lists over 20 integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment and Google Translate, and supports Zapier. Its optional AI Suite includes AnswerGenius, AI Overview in search results and WriteAssist, with 30,000 monthly CAPs and no overage charges. The service states SOC 2 Type II certification, AES-256 encryption at rest, TLS 1.2+ in transit, daily backups and a 99.5% uptime SLA. Hosting can be selected in Luxembourg, the USA or Australia, but authoring cannot be installed on-premises. Professional support is free to all clients. A 14-day trial requires no credit card and includes all platform features. Plans are Starter at $194 a month, Growth at $325 a month and Professional at $640 a month, before tax.
Fluid Topics
Fluid Topics is a paid product knowledge platform from a company founded in 1999 and headquartered in Lyon, France. It gathers content from many sources into a repository, then delivers it through documentation portals, community channels, chatbots, AI agents and embedded help. Search combines keyword and semantic methods, uses user context for personalization and indexes material in real time. Organizations can provide a customizable mobile and desktop portal with access controls and offline mode. Portal Designer supports portal customization without technical skills. The platform provides generative-AI and retrieval-augmented-generation infrastructure, including a knowledge layer and MCP server. It supports more than 100 sources and formats, with APIs for custom integrations and workflow automation. Fluid Topics states a 99.9+% uptime SLA, ISO 27001:2022 certification, AES-256 encryption and TLS. Customers can choose their preferred large language model. Pricing is on request.