ClientSmart vs MobiAudit
ClientSmart
clientsmart.comMobiAudit
shopmetrics.comSide by side
| Figure | ClientSmart | MobiAudit |
|---|---|---|
| Price from | $1.50/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| Plans published | 9 | 0 |
| Spec score · Mystery Shopping Software | 7.7 (#9) | 7.2 (#13) |
| Purpose | ClientSmart lets mystery shopping companies schedule shoppers, capture evaluations, and deliver branded reports from one platform. | MobiAudit supports mystery shopping and market research fieldwork, including intercept surveys, exit surveys, targeted marketing surveys, and internal audits. |
| Security | The maker says ClientSmart uses TLS encrypted connections, secure cloud hosting, and role-based access controls. | Shopmetrics says it uses reasonable physical, electronic, and managerial procedures to protect personal data from loss, misuse, and unauthorized access or disclosure. |
Plans
ClientSmart
- Per-shop fees (over 25,000 shops)$1.50 a month
- Per-shop fees (15,001–25,000 shops)$2 a month
- Per-shop fees (10,001–15,000 shops)$2.50 a month
- Per-shop fees (5,001–10,000 shops)$3 a month
- Per-shop fees (1,001–5,000 shops)$3.50 a month
- Per-shop fees (501–1,000 shops)$4 a month
- Per-shop fees (201–500 shops)$4.50 a month
- Per-shop fees (0–200 shops)$5 a month
- Base fee$400 a month
In their own words
ClientSmart
ClientSmart is a web platform for mystery shopping companies that schedule shoppers, collect evaluations, and deliver branded client reports. Reusable survey templates retain question structures, scoring rules, and conditional logic across projects. Teams can import shopper rosters, locations, and project data from CSV, Excel, and other common formats using column mapping. Its shopboard filters assignments by location, date, pay range, and distance. Automated pay calculations include audit trails showing how each amount was computed. ClientSmart creates branded PDF reports, interactive charts, and built-in analytics, and sends branded HTML emails with merge fields to shoppers, schedulers, and clients. Tiered cloud storage holds photos, receipts, and supporting documents with automatic expiration policies. The maker describes TLS-encrypted connections, secure cloud hosting, and role-based access controls. Billing is month to month, with no setup fee or long-term commitment. A 400.00 USD monthly base fee is credited toward per-shop charges, which range from 5.00 USD to $1.50 based on completed-shop volume.
MobiAudit
MobiAudit is an Android and iOS mobile app for mystery shopping and market-research fieldwork. It supports assignment scheduling, surveys and evidence collection for mystery shopping, client intercept and exit surveys, targeted marketing surveys, internal audits and other studies. Survey data synchronizes between the device and server, allowing offline work, and the app integrates with Shopmetrics for offline assignments. The App Store listing describes deployment on smartphones, tablets, netbooks, laptops, handheld devices, kiosks and customer interaction terminals. Auto-Alert Nearby Opportunities uses device GPS; background GPS can significantly reduce battery life. Survey data and personal information entered into a survey remain on the device until submission and synchronization. The app also stores account email addresses and passwords on the device for syncing. Removing the account or deleting the app removes those credentials, while media captured outside the app may remain and require manual deletion. MobiAudit is listed as free, with no subscription price or plan details provided. Shopmetrics says it is ISO-certified and serves providers in more than 80 countries.