CloudTalk AI Voice Agent vs Genesys Cloud CX
CloudTalk AI Voice Agent
cloudtalk.io
Genesys Cloud CX
genesys.comSide by side
| Figure | CloudTalk AI Voice Agent | Genesys Cloud CX |
|---|---|---|
| Price from | — | $75/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 4 |
| Spec score · Voip Software | 9.2 (#1) | 9.1 (#2) |
| Spec score · Cloud Communication Platform | 9.1 (#2) | 9.0 (#4) |
| Spec score · Contact Center as a Service - Midmarket Software | 9.2 (#2) | 9.0 (#3) |
| Spec score · Call Center Software | 8.6 (#24) | 9.3 (#1) |
| Encryption | CloudTalk says its security measures include end-to-end call encryption, secure call recording, 256-bit encryption, and TLS/SSL API and application endpoints. | Encryption details are not stated on the supplied pages. |
| Founded | 2016 | Gartner lists Genesys as founded in 1990. |
| Free plan | No | No |
| Integrations | CloudTalk lists more than 95 standard CRM, helpdesk and ATS integrations, including HubSpot, Salesforce, Pipedrive, Zendesk, Zoho, Intercom and Zapier. | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. |
| Rating on G2 | 4.4 out of 5 from 1,939 reviews | 4.0 out of 5 from 1,580 reviews |
| Rating on Gartner Peer Insights | 4.6 out of 5 from 75 reviews | 4.6 out of 5 from 1,189 ratings |
| Rating on Google Play | 3.7 out of 5 from 204 reviews for CloudTalk Go | 3.8 out of 5 from 156 reviews for Genesys Cloud Collaborate |
| Security certifications | The Trust Center lists ISO 27001:2022, SOC 2 Type II, HIPAA, GDPR, CCPA, PCI, CSA and EU-US/UK-US data-privacy badges. | Genesys lists GDPR, HIPAA, FedRAMP, PCI DSS, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 1 Type 2, SOC 2 Type 2 and SOC 3 Type 2 among its compliance programs. |
| What it does | CloudTalk combines a cloud business phone system with autonomous AI voice agents for inbound and outbound calls. | Genesys Cloud CX is a cloud contact-center platform combining customer interactions, workforce tools, analytics and automation in one system. |
Plans
CloudTalk AI Voice Agent
- AI Specialist$349 a month
- Custom€0.15 a month
- Starter$25 a month
- AI Receptionist (US pricing stated on page)$99 a month
- AI Voice Agents add-on$99 a month
- AI Specialist$349 a month
- AI Specialist (US pricing stated on page)$349 a month
- AI ReceptionistPrice not published
Genesys Cloud CX
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
In their own words
CloudTalk AI Voice Agent
CloudTalk AI Voice Agent combines business calling with AI agents for inbound and outbound calls, with the option to hand calls to a human agent. AI Receptionist can answer frequently asked questions, route callers, collect contact details, take messages, and block spam and robocalls. AI Specialist adds identity authentication, multi-step issue resolution, payment and invoice handling, calendar synchronization, rescheduling, and call analytics. The service lists support for more than 60 languages; AI Receptionist understands more than 70 languages and accents. It integrates with systems including Salesforce, Zendesk, HubSpot, Pipedrive, and Zoho CRM, and offers an API, webhooks, workflow automation, Zapier, and Make for custom connections. CloudTalk lists browser and desktop access, along with iOS and Android apps. Pricing includes AI Receptionist at $99 a month for 200 minutes and AI Specialist at $349 a month for 1,000 minutes; a 14-day trial is listed.
Genesys Cloud CX
Genesys Cloud CX is a contact-center platform for voice and digital customer service. Its listed functions include inbound calling, outbound campaigns, IVR, skill-based routing, workforce management and team collaboration. Plan capabilities vary: the first tier focuses on voice, while higher plans add digital channels, omnichannel routing, quality assurance and compliance, knowledge, Agent Copilot, workforce management or predictive routing. The fourth plan includes 30 AI Experience tokens per named agent. The platform supports AI agents and guardrails governed across the service, and associate experience is available for workspace and mobile. It connects with Salesforce, ServiceNow, AppFoundry and open APIs, and runs on web, Windows, macOS, iOS and Android. Genesys describes its security, compliance and governance as enterprise-grade, but the supplied details do not specify encryption or particular certifications. Prices are based on an annual commitment, and usage-based pricing may apply. Genesys Cloud CX 1 costs $75 a month billed annually; the listed plans rise to 115.00, 155.00 and $240 a month billed annually. Support includes a ticket portal, knowledge network and phone representatives Monday–Friday, 8 a.m.–6 p.m. Pacific.