CloudTalk AI Voice Agent vs Mitel Secure Cloud
CloudTalk AI Voice Agent
cloudtalk.ioMitel Secure Cloud
mitel.comSide by side
| Figure | CloudTalk AI Voice Agent | Mitel Secure Cloud |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 8 | 3 |
| Spec score · Voip Software | 9.2 (#1) | 7.5 (#17) |
| Spec score · Cloud PBX Software | 9.1 (#2) | 7.5 (#20) |
| Spec score · Business Phone Systems | 8.5 (#45) | 7.2 (#156) |
| Founded | 2016 | 1973 |
| Scale | CloudTalk says it was founded in Bratislava in 2016 and is used by more than 5,500 businesses across over 100 countries. | The managed service is described for organizations with 1,000 to 5,000 users and very large enterprises with 5,000 to 10,000+ users. |
Plans
CloudTalk AI Voice Agent
- AI Specialist$349 a month
- Custom€0.15 a month
- Starter$25 a month
- AI Receptionist (US pricing stated on page)$99 a month
- AI Voice Agents add-on$99 a month
- AI Specialist$349 a month
- AI Specialist (US pricing stated on page)$349 a month
- AI ReceptionistPrice not published
Mitel Secure Cloud
- ElitePriced on request
- EssentialPriced on request
- PremierPriced on request
In their own words
CloudTalk AI Voice Agent
CloudTalk AI Voice Agent combines business calling with AI agents for inbound and outbound calls, with the option to hand calls to a human agent. AI Receptionist can answer frequently asked questions, route callers, collect contact details, take messages, and block spam and robocalls. AI Specialist adds identity authentication, multi-step issue resolution, payment and invoice handling, calendar synchronization, rescheduling, and call analytics. The service lists support for more than 60 languages; AI Receptionist understands more than 70 languages and accents. It integrates with systems including Salesforce, Zendesk, HubSpot, Pipedrive, and Zoho CRM, and offers an API, webhooks, workflow automation, Zapier, and Make for custom connections. CloudTalk lists browser and desktop access, along with iOS and Android apps. Pricing includes AI Receptionist at $99 a month for 200 minutes and AI Specialist at $349 a month for 1,000 minutes; a 14-day trial is listed.
Mitel Secure Cloud
Mitel Secure Cloud is a private managed communications service for large enterprises, including organizations in healthcare, financial services, and government. Its tools cover business calling, team messaging, video meetings, and contact-center channels including phone, chat, email, SMS, and social media. Calling and case-handling features include advanced routing, auto attendant, voicemail transcription, IVR, call recording, and supervisor tools; workforce management includes forecasting, skills-based scheduling, and intraday management. The unified communications suite includes presence management, persistent messaging, HD video conferencing, and mobile applications. Mitel describes dedicated, isolated customer instances with independent access controls and no shared infrastructure. It states that data storage, processing, and backups take place in Frankfurt, Germany, and cites ISO 27001, BSI C5, and GDPR requirements. Organizations can retain existing SIP providers, migrate in phases, and connect on-premises systems such as DECT wireless systems and SIP endpoints. Mitel describes support for organizations with 1,000 to 5,000 users and very large enterprises with 5,000 to 10,000+ users. It is available on Android, iOS, macOS, web, and Windows. Pricing is on request.