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SPECIFICTION
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Mitel Secure Cloud

mitel.com

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Spec score 7.5 #17 of 27 in Voip Software

What it is

Mitel Secure Cloud is a private managed communications service for large enterprises, including organizations in healthcare, financial services, and government. Its tools cover business calling, team messaging, video meetings, and contact-center channels including phone, chat, email, SMS, and social media. Calling and case-handling features include advanced routing, auto attendant, voicemail transcription, IVR, call recording, and supervisor tools; workforce management includes forecasting, skills-based scheduling, and intraday management. The unified communications suite includes presence management, persistent messaging, HD video conferencing, and mobile applications. Mitel describes dedicated, isolated customer instances with independent access controls and no shared infrastructure. It states that data storage, processing, and backups take place in Frankfurt, Germany, and cites ISO 27001, BSI C5, and GDPR requirements. Organizations can retain existing SIP providers, migrate in phases, and connect on-premises systems such as DECT wireless systems and SIP endpoints. Mitel describes support for organizations with 1,000 to 5,000 users and very large enterprises with 5,000 to 10,000+ users. It is available on Android, iOS, macOS, web, and Windows. Pricing is on request.

Spec sheet

Product
Mitel Secure Cloud provides enterprise communications as a private managed service with data sovereignty, security controls, and regulatory compliance.Read 2 Oct 2026 · mitel.com
Intended users
Mitel describes it as built for large enterprises in complex regulatory environments, including healthcare, financial services, and government.Read 2 Oct 2026 · mitel.com
Headquarters
Kanata, Ontario, CanadaRead 28 Sep 2026 · mitel.com
Founded
1973Read 28 Sep 2026 · mitel.com
Call routing
advancedRead 22 Sep 2026 · mitel.com
Calling architecture
The product includes redundant SIP soft-switch architecture described as supporting 1,000 to 10,000+ concurrent sessions.Read 2 Oct 2026 · mitel.com
Carrier choice
Bring Your Own Carrier supports retaining existing SIP service provider relationships.Read 2 Oct 2026 · mitel.com
Communications features
The unified communications suite includes presence management, persistent messaging, HD video conferencing, and mobile applications.Read 2 Oct 2026 · mitel.com
Contact and pricing
The product page directs prospective customers to talk to an expert and does not state a price.Read 2 Oct 2026 · mitel.com
Data location and standards
Mitel states that data storage, processing, and backup occur in Frankfurt, Germany, and cites ISO 27001, BSI C5, and GDPR requirements.Read 2 Oct 2026 · mitel.com
Dedicated instance
Mitel describes a private dedicated instance with an isolated virtualization environment, independent access controls, and no shared infrastructure across customers.Read 2 Oct 2026 · mitel.com
Migration and hybrid support
The service supports managed phased migration and hybrid connections to on-premises infrastructure, including DECT wireless systems and SIP endpoints.Read 2 Oct 2026 · mitel.com
Package limits
In the package comparison, Essential video conferencing is unspecified, Premier is marked limited, and Elite is marked advanced; the page also lists large conferences of 250+ among compared features.Read 2 Oct 2026 · mitel.com
Scale
The managed service is described for organizations with 1,000 to 5,000 users and very large enterprises with 5,000 to 10,000+ users.Read 2 Oct 2026 · mitel.com
Support and account services
The very-large-enterprise service description includes dedicated technical account management and architecture review.Read 2 Oct 2026 · mitel.com
Updates
Mitel describes an evergreen platform that delivers automatic security patches, compliance updates, and feature enhancements without operational downtime.Read 2 Oct 2026 · mitel.com

Plans and prices

Elite Priced on request Service package; user-count limit not stated Read 2 Oct 2026 · mitel.com
Essential Priced on request Service package; user-count limit not stated Read 2 Oct 2026 · mitel.com
Premier Priced on request Service package; user-count limit not stated Read 2 Oct 2026 · mitel.com

Every Mitel Secure Cloud plan and price →

Strong points and limits

Strong points

  • Dedicated instances have isolated infrastructure and access controls.
  • Data storage, processing, and backups are stated to occur in Frankfurt.
  • Supports phone, chat, email, SMS, and social media.
  • Hybrid connections support on-premises systems.

Limits

  • Pricing is on request.
  • Essential video conferencing is unspecified.
  • Premier video conferencing is marked limited.

Who it suits

It is aimed at large organizations in complex regulatory environments that need managed communications across multiple channels. Hybrid connections and carrier choice may suit organizations retaining on-premises systems or existing SIP providers.

Verdict

Mitel Secure Cloud combines enterprise communications and contact-center tools with dedicated instances and hybrid connectivity. Prospective customers must request pricing, and video conferencing availability varies by package.

Where Specifiction places it

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