Cloutly vs ReviewReply
Cloutly
cloutly.comReviewReply
thereviewreply.comSide by side
| Figure | Cloutly | ReviewReply |
|---|---|---|
| Price from | — | $40.83/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | — |
| API | Yes | — |
| Plans published | 4 | 7 |
| Spec score · Online Reputation Management Software | 8.7 (#6) | 7.6 (#29) |
| Spec score · AI Review Response Generators | 8.7 (#4) | 7.6 (#17) |
| API | Cloutly says its REST API is available on every plan. | API access and webhooks are listed as shipped capabilities on the roadmap. |
| Integrations | Named integrations include Square, Mindbody, Zenoti, Nookal, Clover, HubSpot, Klaviyo, Mailchimp, Xero and Zapier. | The roadmap lists Google Business Profile, Yelp review import, and Facebook review import as shipped integrations. |
| Security | The privacy policy says Cloutly takes reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. | ReviewReply states that it uses TLS in transit, AES-256 encryption at rest, bcrypt password hashing, role-based access controls, and regular security audits. |
| Support | The Enterprise plan includes founder-led support, according to the pricing comparison. | The Scale plan includes priority support. |
Plans
Cloutly
- StarterPrice not published
- EssentialsPrice not published
- GrowthPrice not published
- EnterprisePriced on request
ReviewReply
- Starter$490 a year
- Growth$1,490 a year
- Scale$3,490 a year
- Starter$49 a month
- Growth$149 a month
- Scale$349 a month
- EnterprisePriced on request
In their own words
Cloutly
Cloutly is a customer-experience platform for service businesses, available through the web and an API. It combines review requests, customer messaging and review insights. Review campaigns can send text and email requests with configurable timing and follow-ups that stop after a review arrives. Its inbox gathers customer texts, reviews and social messages, and can prepare reply drafts for review. Users can question review data and examine themes and trends by location and week. Named integrations include Square, Mindbody, Zenoti, Nookal, Clover, HubSpot, Klaviyo, Mailchimp, Xero and Zapier. The REST API is available on every plan. An MCP connector lets Claude or ChatGPT read reviews, reports and locations, with early access on Growth. Plans start at $39/mo, and a 14-day trial is offered without a credit card. SMS campaigns and inbox messages share credits, charged per 160-character segment.
ReviewReply
ReviewReply is a paid web service for managing reviews across Google Business Profile locations. It generates responses in a chosen brand voice and can publish them automatically or route them through an approval queue. Users set tone, custom phrases, always-use rules and never-use rules. Analytics track rating trends, response rates, sentiment and location performance over time. Reviews mentioning legal, health or safety issues are flagged for escalation instead of automatic replies. Email or SMS notifications can highlight new reviews, especially one-star reviews. Shipped integrations include Google Business Profile, Yelp import and Facebook import, with API access and webhooks listed as shipped capabilities. Owner, Admin and Reviewer roles support team access, and approvals appear in an audit log. Plans start at $490 a year for Starter, covering 1–3 locations, 100 reviews monthly and one team member. A 14-day trial is available; there is no free plan.