ReviewReply
thereviewreply.com
What it is
ReviewReply is a paid web service for managing reviews across Google Business Profile locations. It generates responses in a chosen brand voice and can publish them automatically or route them through an approval queue. Users set tone, custom phrases, always-use rules and never-use rules. Analytics track rating trends, response rates, sentiment and location performance over time. Reviews mentioning legal, health or safety issues are flagged for escalation instead of automatic replies. Email or SMS notifications can highlight new reviews, especially one-star reviews. Shipped integrations include Google Business Profile, Yelp import and Facebook import, with API access and webhooks listed as shipped capabilities. Owner, Admin and Reviewer roles support team access, and approvals appear in an audit log. Plans start at $490 a year for Starter, covering 1–3 locations, 100 reviews monthly and one team member. A 14-day trial is available; there is no free plan.
Spec sheet
- Purpose
- ReviewReply connects Google Business Profile locations, generates on-brand AI responses, and posts them automatically or routes them through an approval queue.Read 30 Sep 2026 · thereviewreply.com
- API
- API access and webhooks are listed as shipped capabilities on the roadmap.Read 30 Sep 2026 · thereviewreply.com
- Integrations
- The roadmap lists Google Business Profile, Yelp review import, and Facebook review import as shipped integrations.Read 30 Sep 2026 · thereviewreply.com
- Security
- ReviewReply states that it uses TLS in transit, AES-256 encryption at rest, bcrypt password hashing, role-based access controls, and regular security audits.Read 30 Sep 2026 · thereviewreply.com
- Compliance
- ReviewReply states that it is GDPR compliant and uses Standard Contractual Clauses for transfers outside the EU.Read 30 Sep 2026 · thereviewreply.com
- Support
- The Scale plan includes priority support.Read 30 Sep 2026 · thereviewreply.com
- Analytics
- ReviewReply tracks rating trends, response rates, sentiment, and location performance over time.Read 30 Sep 2026 · thereviewreply.com
- Brand voice
- Users can set tone, custom phrases, always-use rules, and never-use rules for AI-generated responses.Read 30 Sep 2026 · thereviewreply.com
- Data retention
- Account data is deleted within 30 days of account closure, while billing records are retained for seven years.Read 30 Sep 2026 · thereviewreply.com
- Notifications
- Smart notifications can alert users by email or SMS when new reviews arrive, especially one-star reviews.Read 30 Sep 2026 · thereviewreply.com
- Risk detection
- Reviews mentioning legal, health, or safety issues are flagged and escalated instead of being auto-responded to.Read 30 Sep 2026 · thereviewreply.com
- Setup
- The service says businesses can go from zero to fully automated in under 10 minutes.Read 30 Sep 2026 · thereviewreply.com
- Target customers
- ReviewReply is built for multi-location businesses such as restaurants, dental groups, hotels, and other local business operators.Read 30 Sep 2026 · thereviewreply.com
- Team access
- The service provides Owner, Admin, and Reviewer roles, and tracks approvals in an audit log.Read 30 Sep 2026 · thereviewreply.com
Plans and prices
Starter $490 a year 2 months free 1–3 locations · 100 reviews/month · 1 team member Read 22 Sep 2026 · thereviewreply.com
Growth $1,490 a year 2 months free 4–10 locations · 500 reviews/month · 5 team members Read 22 Sep 2026 · thereviewreply.com
Scale $3,490 a year 2 months free 11–25 locations · 2,000 reviews/month · Unlimited team members Read 22 Sep 2026 · thereviewreply.com
Starter $49 a month $490/year · 2 months free 1–3 locations · 100 reviews/month · 1 team member Read 30 Sep 2026 · thereviewreply.com
Growth $149 a month $1490/year · 2 months free 4–10 locations · 500 reviews/month · 5 team members Read 30 Sep 2026 · thereviewreply.com
Scale $349 a month $3490/year · 2 months free 11–25 locations · 2,000 reviews/month · unlimited team members Read 30 Sep 2026 · thereviewreply.com
Enterprise Priced on request 25+ locations Read 30 Sep 2026 · thereviewreply.com
Strong points and limits
Strong points
- Automatic publishing or approval workflow
- Custom tone and response rules
- Flags legal, health and safety issues
- Email and SMS review alerts
- Audit log records approvals
Limits
- No free plan
- Starter covers only 1–3 locations
- Billing records remain seven years
Who it suits
ReviewReply fits multi-location local businesses such as restaurants, dental groups and hotels that need controlled review responses and location analytics.
Verdict
ReviewReply provides configurable review responses, escalation and reporting for location-based teams. Compare the location, review-volume and team-member allowances across its paid plans.
Where Specifiction places it
- Online Reputation Management Software#29 of 617.6
- AI Review Response Generators#17 of 257.6
