Goodfeedback vs ReviewReply
Goodfeedback
goodfeedback.orgReviewReply
thereviewreply.comSide by side
| Figure | Goodfeedback | ReviewReply |
|---|---|---|
| Price from | €19/mo | $40.83/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 7 |
| Spec score · Online Reputation Management Software | 8.8 (#3) | 7.6 (#29) |
| Spec score · AI Review Response Generators | 8.8 (#2) | 7.6 (#17) |
| Analytics | A single dashboard tracks ratings, response rates, and review trends across locations, with PDF report export. | ReviewReply tracks rating trends, response rates, sentiment, and location performance over time. |
| Integrations | The documentation identifies Google Business Profile, Tripadvisor, Trustpilot and Yelp as integrations used to sync reviews or direct customers. | The roadmap lists Google Business Profile, Yelp review import, and Facebook review import as shipped integrations. |
| Support | Support is available by email and live chat; chat hours are listed as 9 AM–6 PM PST, and Business customers are stated to have 24/7 urgent support access. | The Scale plan includes priority support. |
| Team access | The documentation describes invitations, role assignment and location-level access management for team members. | The service provides Owner, Admin, and Reviewer roles, and tracks approvals in an audit log. |
Plans
Goodfeedback
- Free TrialFree
- Starter€19 a month
- Professional€49 a month
- Business€129 a month
ReviewReply
- Starter$490 a year
- Growth$1,490 a year
- Scale$3,490 a year
- Starter$49 a month
- Growth$149 a month
- Scale$349 a month
- EnterprisePriced on request
In their own words
Goodfeedback
Goodfeedback is an AI-powered review-management platform for businesses of different sizes. It creates branded QR codes and links that send satisfied customers to review sites while routing unhappy customers to private feedback forms. Supported sources include Google Maps, Tripadvisor, Trustpilot, Yelp, and custom links; documented syncing covers Google My Business, Tripadvisor, Trustpilot, and Yelp. AI can generate personalized Google-review replies automatically or with one click. A quality gate blocks inappropriate replies and flags suspicious patterns for manual review. The dashboard follows ratings, response rates, and review trends across locations and exports PDF reports. Monitoring alerts are available, and the service runs on the web and through an API. Plans include Starter at €19 a month, Professional at €49 a month, and Business from €129 a month, plus a seven-day trial without a credit card. Business supports up to 20 locations and 3,000 monthly AI replies.
ReviewReply
ReviewReply is a paid web service for managing reviews across Google Business Profile locations. It generates responses in a chosen brand voice and can publish them automatically or route them through an approval queue. Users set tone, custom phrases, always-use rules and never-use rules. Analytics track rating trends, response rates, sentiment and location performance over time. Reviews mentioning legal, health or safety issues are flagged for escalation instead of automatic replies. Email or SMS notifications can highlight new reviews, especially one-star reviews. Shipped integrations include Google Business Profile, Yelp import and Facebook import, with API access and webhooks listed as shipped capabilities. Owner, Admin and Reviewer roles support team access, and approvals appear in an audit log. Plans start at $490 a year for Starter, covering 1–3 locations, 100 reviews monthly and one team member. A 14-day trial is available; there is no free plan.