Clue Investigation Management vs Primero
Clue Investigation Management
cluesoftware.com
Primero
primero.orgSide by side
| Figure | Clue Investigation Management | Primero |
|---|---|---|
| Price from | — | $687.50/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 6 |
| Spec score · Case Management Software | 7.9 (#54) | 8.8 (#9) |
| Audit trail | Yes | Yes |
| Deployment | cloud | hybrid |
| Case intake forms | Yes | Yes |
| Purpose | Clue is a central platform for managing investigations and intelligence, helping teams surface insights, share data securely, detect threats, and progress investigations. | Primero is an open-source information management platform for protection-related data, including child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. |
| Reporting dashboards | Yes | Yes |
| Security | Clue states it holds ISO 27001 and Cyber Essentials certifications and uses GDPR-aligned data handling and retention. | The maker says role-based permissions restrict access to sensitive data according to users’ need to know. |
| Support | Each customer is paired with a dedicated success manager, and support enquiries can be sent to [email protected]. | The Support Hub provides open-source documentation, knowledge-base articles, release information, training resources, technical guidance, and community access. |
Plans
Clue Investigation Management
- Clue Investigation ManagementPriced on request
Primero
- Tier 1: DIYFree
- Tier 3: Full Service SaaS$8,250 a year
- Tier 4: Hybrid deployment$25,000 a year
- Tier 1: DIYFree
- Tier 2: Single organizationPriced on request
- Tier 5: Custom packagePriced on request
In their own words
Clue Investigation Management
Clue Investigation Management has no write-up on Specifiction yet; its figures are above.
Primero
Primero is an open-source information management platform for protection-related data. Its use cases include child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. Case workflows span identification, registration, assessment, planning, referrals and transfers, and closure, with supervision, notifications and tasking tools. The platform lists CPIMS+, GBVIMS+ and MRMIMS+ modules, along with intake forms, custom fields, audit trails and reporting dashboards. Teams can configure forms, roles, lookups, reports, languages, logos and locations through a self-service interface. Primero is available in more than 40 languages. Its v2 progressive web app works online and offline in modern browsers on mobile devices, tablets and laptops, though offline use is limited to creating cases and editing records already accessed in the session; changes submit after reconnection. A free DIY tier requires implementers to manage infrastructure and support. Full Service SaaS costs $8,250 a year, while Hybrid deployment costs $25,000 a year for the first year and decreases to the Tier 3 cost in year two and thereafter.