CM.com WhatsApp Business Platform vs DelightChat
CM.com WhatsApp Business Platform
cm.com
DelightChat
delightchat.ioSide by side
| Figure | CM.com WhatsApp Business Platform | DelightChat |
|---|---|---|
| Price from | £3.58/mo | $29/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 4 | 3 |
| Spec score · WhatsApp Business API Providers | 7.9 (#16) | 8.2 (#9) |
| Automation | CM.com says businesses can automate repetitive WhatsApp customer care tasks with a chatbot. | Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. |
| Integrations | CM.com says its platform integrates with CRM, ERP, CDP, OMS, and CCaaS systems and highlights Salesforce, Shopify, Zendesk, Magento 2, Dynamics, Genesys, SAP, and HubSpot. | The pricing page lists Shopify Flow integration for triggering WhatsApp messages from workflows. |
| Security | The WhatsApp product page describes the platform as GDPR-compliant and secured with end-to-end encryption; CM.com lists ISO 27001, 27017, 27018, and 27701 certifications in its Trust Center. | The privacy policy says DelightChat has technical and organizational measures designed to protect personal information and identifies AWS as its cloud computing service provider. |
| Support | The product page advertises high-level customer support, while the channel pricing page lists email support on Go, email and phone support on Basic, and email, phone, and live chat on Advanced. | The pricing page lists email and WhatsApp support, with response-time targets of 24 working hours on Startup, 8 on Scale, and 4 on Growth. |
Plans
CM.com WhatsApp Business Platform
- Go£43 a year
- Basic£135 a year
- Advanced£440 a year
- CustomPriced on request
In their own words
CM.com WhatsApp Business Platform
CM.com WhatsApp Business Platform has no write-up on Specifiction yet; its figures are above.
DelightChat
DelightChat combines an omnichannel support inbox with WhatsApp marketing for ecommerce brands. The shared inbox handles WhatsApp, Instagram messages and comments, Facebook Messenger messages and comments, email, and live chat. Shopify integration shows customer and order details and lets agents view, edit, refund, duplicate, or cancel orders from the dashboard. WhatsApp tools include broadcasts, abandoned-cart recovery, order notifications, cash-on-delivery verification, and opt-out management. Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. Shopify Flow can trigger WhatsApp messages from workflows. A GPT-powered drafting and rewriting assistant is available as a paid add-on with monthly free usage limits. Plans start at $29/mo with a 14-day trial and no free plan. Startup includes 500 tickets, 2,500 contacts, five team members, and three support channels monthly. WhatsApp charges are extra and vary by message category and customer country.