CM.com WhatsApp Business Platform vs Interakt
CM.com WhatsApp Business Platform
cm.com
Interakt
interakt.shopSide by side
| Figure | CM.com WhatsApp Business Platform | Interakt |
|---|---|---|
| Price from | £3.58/mo | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 7 |
| Spec score · WhatsApp Business API Providers | 7.9 (#16) | 8.4 (#7) |
| Automation | CM.com says businesses can automate repetitive WhatsApp customer care tasks with a chatbot. | Interakt offers a no-code, drag-and-drop WhatsApp chatbot builder and describes automating up to 80% of queries. |
| Founded | 1999 | 2020 |
| Integrations | CM.com says its platform integrates with CRM, ERP, CDP, OMS, and CCaaS systems and highlights Salesforce, Shopify, Zendesk, Magento 2, Dynamics, Genesys, SAP, and HubSpot. | Its integrations page lists native integrations including Shopify, WooCommerce, and Google Sheets. |
| Support | The product page advertises high-level customer support, while the channel pricing page lists email support on Go, email and phone support on Basic, and email, phone, and live chat on Advanced. | The shared team inbox lets teams manage WhatsApp and Instagram customer queries and collaborate. |
Plans
CM.com WhatsApp Business Platform
- Go£43 a year
- Basic£135 a year
- Advanced£440 a year
- CustomPriced on request
Interakt
- Starter$12 a month
- Growth$55 a month
- Advanced$69 a month
- Instagram Starter$12 a month
- Sales CRM₹2,499 a month
- WhatsApp AI Agents₹2,499 a month
- EnterprisePriced on request
In their own words
CM.com WhatsApp Business Platform
CM.com WhatsApp Business Platform has no write-up on Specifiction yet; its figures are above.
Interakt
Interakt is a customer engagement platform for marketing, sales, and support, with automation for customer interactions. Its listed channels include WhatsApp, Instagram, RCS, and voice. Teams can handle WhatsApp and Instagram customer queries in a shared inbox and collaborate on responses. Marketing tools include bulk WhatsApp campaigns and Click-to-WhatsApp ads for capturing leads on WhatsApp and Instagram. A no-code, drag-and-drop chatbot builder supports WhatsApp automation; Interakt says it can automate up to 80% of queries. Its Sales CRM gathers leads from WhatsApp, workflows, API, Shopify, or manual entry, with automatic assignment of owners and statuses. Businesses can sync catalogs from Shopify, WooCommerce, or Excel for customers to browse and buy through WhatsApp Pay. The integrations list includes Shopify, WooCommerce, and Google Sheets, alongside public APIs and webhooks. Interakt is available on Android, iOS, and web. Growth costs $55/mo (+taxes); a 14-day trial is available without a credit card, but there is no free plan.