CMDBuild READY2USE vs GLPI

CMDBuild READY2USE manages hardware and software configuration items and supports IT governance and service management workflows aligned with ITIL. Its self-service interface covers the service catalogue, malfunction reports and new service requests. Listed workflows include Incident Management, Request Fulfilment and Change Management. Asset Lifecycle covers order registration, goods acceptance, assignment, transfers and scrapping, while Service Management handles catalogues, work orders, SLAs, KPIs, controls and notifications. The system also supports map georeferencing, 2D floor plans and 3D models made with BIM tools. Connectors built with the CMDBuild Service Bus waterWAY framework include OCS Inventory, Active Directory, VMware vCenter and Amazon AWS. The product uses a Java server, Ajax interface and PostgreSQL, with user, group, permission and multitenant configuration features. It is an open-source project maintained by PAT srl and may be used under the GNU Affero GPL, subject to logo and legal-notice requirements for modified versions. Self-Service is downloadable for self-installation; Subscription includes a ready-to-use OVF appliance. No plan prices are listed.

GLPI is an IT management platform for helpdesk tickets, asset inventory, and service management. Users can create incident or request tickets and assign them to a group, profile, or individual. Its service workflows include problem and change management, planning, recurring tickets, statistics, and custom forms. Asset records cover hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. Other tools include project workflows with Gantt or Kanban views, a knowledge base, reservations, reports, and saved searches. GLPI offers eight profile types and standard or self-service interfaces; its self-service interface is free for end users. Organizations can choose cloud or on-premise deployment. The public-cloud offer has a 45-day trial without obligation or a credit card. Public Cloud costs €19 a month per IT agent, with one billed agent minimum; Private Cloud costs €21 a month per agent and requires at least 25 billed agents. The FAQ says on-premise GLPI has no licensing fees or limit on users or technicians.