CMW Lab CMDB and Service Inventory vs Freshservice
CMW Lab CMDB and Service Inventory
cmwlab.com
Freshservice
freshworks.comSide by side
| Figure | CMW Lab CMDB and Service Inventory | Freshservice |
|---|---|---|
| Price from | $29.08/mo | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 7 |
| Spec score · CMDB Software | 8.4 (#15) | 8.9 (#6) |
| Spec score · Configuration Management Database | 8.4 (#13) | 9.0 (#3) |
| Asset management | Asset Management provides a budget view of IT assets and supports full asset lifecycle management. | Asset lifecycle, hardware, software and SaaS management track inventory, usage, compliance and retirement. |
| Change management | The CMDB can register, schedule, authorize and implement changes while considering configuration dependencies and potential SLA impact. | Change management assesses service impact and risks using contextual data before rollout. |
| Integrations | CMW Platform provides web-services API integration with systems such as Microsoft Outlook, Active Directory, Salesforce and SurveyGizmo. | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. |
| Purpose | CMW Lab CMDB and Service Inventory provides an integrated view of IT assets, technologies and services for ITSM processes. | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. |
| Security | The platform supports Kerberos and OpenID authentication, firewalls, reverse proxies and role-based security. | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. |
Plans
CMW Lab CMDB and Service Inventory
- CMW Platform$349 a year
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
CMW Lab CMDB and Service Inventory
CMW Lab CMDB and Service Inventory has no write-up on Specifiction yet; its figures are above.
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.