CMW Lab CMDB and Service Inventory vs SysAid
CMW Lab CMDB and Service Inventory
cmwlab.com
SysAid
sysaid.comSide by side
| Figure | CMW Lab CMDB and Service Inventory | SysAid |
|---|---|---|
| Price from | $29.08/mo | $89/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 2 |
| Spec score · CMDB Software | 8.4 (#15) | 8.5 (#12) |
| Spec score · Configuration Management Database | 8.4 (#13) | 8.6 (#10) |
| Asset management | Asset Management provides a budget view of IT assets and supports full asset lifecycle management. | SysAid includes asset management and describes discovery, inventory, and asset monitoring capabilities. |
| Change management | The CMDB can register, schedule, authorize and implement changes while considering configuration dependencies and potential SLA impact. | Change management supports templates, approvals, risk logging, CAB notifications and audit trails. |
| Deployment | CMW Lab offers cloud-based SaaS and on-premise self-hosted deployment options. | SysAid offers Cloud and On-Premises delivery, and its FAQ says the Cloud edition includes some features unavailable on-premises. |
| Founded | 2010 | 2002 |
| Headquarters | Foxboro, Massachusetts, USA | Airport City, Israel |
| Integrations | CMW Platform provides web-services API integration with systems such as Microsoft Outlook, Active Directory, Salesforce and SurveyGizmo. | SysAid Connect combines native integrations, Workato recipes and a Microsoft Teams application; the marketplace lists integrations such as Jira, Confluence, PagerDuty and Pax8. |
| Security | The platform supports Kerberos and OpenID authentication, firewalls, reverse proxies and role-based security. | The pricing page lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. |
| Support | CMW Lab provides a support request channel, product tutorials, FAQs, how-to materials and certification training options. | Both plans list 24/6 support; the page gives Professional and Enterprise P1 response times of 3 hours and 1 hour, respectively. |
Plans
CMW Lab CMDB and Service Inventory
- CMW Platform$349 a year
In their own words
CMW Lab CMDB and Service Inventory
CMW Lab CMDB and Service Inventory has no write-up on Specifiction yet; its figures are above.
SysAid
SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.