CobrowseApp vs Recursive Labs Visual Engagement Platform
CobrowseApp
cobrowseapp.com
Recursive Labs Visual Engagement Platform
recursivelabs.comSide by side
| Figure | CobrowseApp | Recursive Labs Visual Engagement Platform |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 0 | 0 |
| Spec score · Video Customer Support Software | 7.7 (#17) | 8.1 (#11) |
| Integrations | The site lists Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, and Segment. | The enterprise page describes prebuilt connectors for CCaaS and CRM applications but does not name them in the page text. |
| Security and privacy | The homepage displays SOC 2, ISO 27001, GDPR, and CCPA labels. | Its privacy policy says it uses encryption and tokenization to protect personal data and retains product personal data according to the executed service agreement. |
In their own words
CobrowseApp
CobrowseApp has no write-up on Specifiction yet; its figures are above.
Recursive Labs Visual Engagement Platform
Recursive Labs Visual Engagement Platform provides tools for agents to see, guide and assist customers in real time. Remote Video Assistance lets an agent view a customer’s live smartphone video through a text link, without an app or download. Agents can pause the stream, annotate a frozen frame and add other participants. Mixed Reality tools allow agents to point into the video, show tools or props and draw in the stream. ReadOnly Cobrowse lets agents view a customer’s website, redact sensitive data at the element level and annotate while the customer controls clicks. WebRTC Share supports browser tabs, applications and full desktops on Windows and Mac. Native Android and iOS SDKs can limit sharing to an app or show the full device, with controls to shield sensitive panels. Customers can launch video from digital properties, and agents can move text or voice conversations to video using a one-time link. The platform also supports escalation from AI experiences to live agents. Recursive Labs describes its architecture as cloud native and API first, with dedicated instances available. Pricing is on request; no plans are available for direct purchase.