Cognigy vs Kustomer
Cognigy
cognigy.com
Kustomer
kustomer.comSide by side
| Figure | Cognigy | Kustomer |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 4 |
| Spec score · AI Agents for Customer Support Software | 7.9 (#7) | 7.8 (#10) |
| Spec score · AI Customer Service Agents | 7.8 (#16) | 7.8 (#17) |
| Spec score · AI Customer Service Software | 7.9 (#14) | 7.8 (#17) |
| Channels | The platform supports deployment across channels including webchat, voice, SMS, and messaging apps. | The platform unifies customer interactions across chat, email, voice, and social in a single customer timeline. |
| Founded | 2016 | 2015 |
| Integrations | Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. | The integration library lists tools including 8x8, Acuity Scheduling, Ada, AfterShip, Aircall, Amazon Connect, and Amazon Redshift. |
| Support | The product page invites prospective customers to request a demo; the site does not state a public response-time commitment on that page. | Current Enterprise and Ultimate pricing details list community, email and chat support, Help Center documentation, Kustomer University, and standard support hours Monday through Friday, 8 AM to 8 PM local time. |
Plans
Kustomer
- Business (legacy seat-based plan)Priced on request
- EnterprisePriced on request
- Professional (legacy seat-based plan)Priced on request
- UltimatePriced on request
In their own words
Cognigy
Cognigy.AI is an enterprise platform for building and orchestrating customer-service agents in contact centers. Its agents use large language models, real-time memory, and integrated tools to work through tasks and answer customer queries. AI Agent Studio provides a collaborative, low-code visual interface for building, testing, and deploying conversational agents. They can run across webchat, voice, SMS, and messaging apps, with support for more than 100 languages and more than 25,000 concurrent interactions. Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. The platform includes knowledge-base answers and human handoff, as well as a secured REST API with access to every Cognigy.AI feature. On-premises installation is possible on Kubernetes; Cognigy recommends managed public cloud Kubernetes and does not configure or provision on-premises clusters. The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls. Cognigy states compliance with GDPR, SOC 2 Type II, ISO 27001, ISO 9001, PCI DSS, and BSI C5 Type II, among other standards. Pricing is available on request.
Kustomer
Kustomer is a customer experience platform for managing customer relationships across chat, email, voice, and social. It brings those interactions into a shared timeline and provides profiles that can hold custom objects and attributes such as purchase history and preferences. AI agents support customer service, while tools give human representatives context and suggested actions. CX teams can use Kustomer Architect to build, test, launch, analyze, and optimize AI experiences without writing code. Data Explorer returns plain-language answers, charts, and breakdowns, and the platform tracks real-time CX trends. Managers can review and approve AI actions; guardrails can send high-risk conversations to a human. The platform also includes a shared inbox, SLA management, help center, ticket automation, customer portal, and API access. It runs on Android, iOS, and the web. Pricing is on request. Enterprise and Ultimate are billed through Talk to Sales and have different limits for objects and tasks, brands, languages, webhooks, and API rate limits.