Coherence vs Jelly
Coherence
getcoherence.io
Jelly
letsjelly.comSide by side
| Figure | Coherence | Jelly |
|---|---|---|
| Price from | $12/mo | $26.58/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 4 | 4 |
| Spec score · Shared Inbox Software | 9.5 (#1) | 7.8 (#18) |
| Integrations | The integration directory lists connections including HubSpot, Salesforce, Pipedrive, Gmail, Outlook, Slack, Microsoft Teams, Zoom, Google Calendar, Sheets, Drive, Notion, Airtable, Asana, ClickUp, Jira, Mailchimp, WordPress and Stripe. | The maker lists Discord, Slack, and webhook integrations; its Slack integration can post notifications and let teammates claim unassigned conversations from Slack. |
| Intended users | Coherence says its workspace is for businesses managing relationships across customers, partners, vendors, and team members, including service jobs, client projects, and consulting engagements. | Jelly describes itself as a shared inbox for small teams and charges a flat team price with unlimited users on the Jelly plan. |
| Product | Coherence describes itself as a customer operations platform that connects CRM data, communications, workflows, websites, campaigns, and AI agents. | Jelly is a shared inbox for small teams to collaboratively triage, assign, and reply to email. |
| Security | Coherence says data is encrypted with AES-256 at rest and TLS 1.2 or higher in transit, and that it is hosted on SOC 2 certified infrastructure. | Customer data is encrypted in transit and at rest, and sensitive customer data is additionally encrypted at the application layer with AES-256-GCM. |
| Support | The pricing page lists community support, email support, and priority support, and says the Team plan requires a minimum of 10 paid seats. | Jelly advertises support from real humans and directs customers to its Help Center and team contact page. |
Plans
Jelly
- Jelly$29 a month
- Royal Jelly 👑$69 a month
- Jelly$319 a year
- Royal Jelly 👑$690 a year
In their own words
Coherence
Coherence is a customer operations platform connecting CRM data, communications, workflows, websites, campaigns, and AI agents. Its Shared Inbox gives sales, support, and operations a common place to handle incoming conversations with customer context, replies, and internal discussion. Teams can assign conversation ownership, add internal notes, view teammate presence, and work on shared drafts. Inbox categories, custom fields, rules, assignment settings, response targets, snoozes, and reminders help organize queues. Staff can select published Knowledge articles and review suggested replies with source references, then edit drafts before sending; AI generation uses the workspace's configured AI provider. Shared Inbox is available on Pro, Team, and Enterprise. Listed integrations include two-way Gmail or Outlook email sync, Google or Microsoft Calendar sync, and a REST API. Coherence says data is encrypted at rest with AES-256 and in transit with TLS 1.2 or higher, and stored in the United States. The service is not currently available in the EEA, UK, Switzerland, Australia, Canada, and several other regions. Pro costs $29 a month per user; Team requires at least 10 paid seats.