Coherence vs Sortd
Coherence
getcoherence.io
Sortd
sortd.comSide by side
| Figure | Coherence | Sortd |
|---|---|---|
| Price from | $12/mo | $10/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | — | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Shared Inbox Software | 9.5 (#1) | 7.9 (#17) |
| Integrations | The integration directory lists connections including HubSpot, Salesforce, Pipedrive, Gmail, Outlook, Slack, Microsoft Teams, Zoom, Google Calendar, Sheets, Drive, Notion, Airtable, Asana, ClickUp, Jira, Mailchimp, WordPress and Stripe. | Sortd lists Google Calendar, Google Drive and Zapier integrations, with Zapier connecting to apps including Google Sheets, Typeform, Jotform, HubSpot and Trello. |
| Security | Coherence says data is encrypted with AES-256 at rest and TLS 1.2 or higher in transit, and that it is hosted on SOC 2 certified infrastructure. | Sortd says it was officially approved and vetted by a Google-appointed security audit and compliance firm. |
| Support | The pricing page lists community support, email support, and priority support, and says the Team plan requires a minimum of 10 paid seats. | Priority Support is included in the Business plan, while Business Plus includes concierge onboarding and a success manager. |
Plans
Sortd
- Starter$10 a month
- Essentials$16 a month
- Business$22 a month
- Business Plus$29 a month
In their own words
Coherence
Coherence is a customer operations platform connecting CRM data, communications, workflows, websites, campaigns, and AI agents. Its Shared Inbox gives sales, support, and operations a common place to handle incoming conversations with customer context, replies, and internal discussion. Teams can assign conversation ownership, add internal notes, view teammate presence, and work on shared drafts. Inbox categories, custom fields, rules, assignment settings, response targets, snoozes, and reminders help organize queues. Staff can select published Knowledge articles and review suggested replies with source references, then edit drafts before sending; AI generation uses the workspace's configured AI provider. Shared Inbox is available on Pro, Team, and Enterprise. Listed integrations include two-way Gmail or Outlook email sync, Google or Microsoft Calendar sync, and a REST API. Coherence says data is encrypted at rest with AES-256 and in transit with TLS 1.2 or higher, and stored in the United States. The service is not currently available in the EEA, UK, Switzerland, Australia, Canada, and several other regions. Pro costs $29 a month per user; Team requires at least 10 paid seats.
Sortd
Sortd turns Gmail conversations into team workflows where each conversation can have an owner, status, and deadline. Teams can use shared Gmail inboxes such as support@, sales@, orders@, and accounts@ without moving mail to another mailbox. Emails can be organized in board lanes, with custom workflows, statuses, colours, and fields. Available views include Kanban, table, deadline, day-planner, and message views, although Starter is limited to Kanban and Planner. Sortd lists Google Calendar, Google Drive, and Zapier integrations; Zapier can connect to apps including Google Sheets, Typeform, Jotform, HubSpot, and Trello. It also offers iOS and Android apps and a Gmail mobile add-on. Essentials includes AI Smart Status; Business adds AI urgency and sentiment features, content-based assignment, CRM tools, and REST API and MCP access. Business includes priority support. Plans start at $10 a month per user when billed annually, and a 7-day trial is available. There is no free plan.