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Sortd

sortd.com

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Spec score 7.9 #17 of 30 in Shared Inbox Software

What it is

Sortd turns Gmail conversations into team workflows where each conversation can have an owner, status, and deadline. Teams can use shared Gmail inboxes such as support@, sales@, orders@, and accounts@ without moving mail to another mailbox. Emails can be organized in board lanes, with custom workflows, statuses, colours, and fields. Available views include Kanban, table, deadline, day-planner, and message views, although Starter is limited to Kanban and Planner. Sortd lists Google Calendar, Google Drive, and Zapier integrations; Zapier can connect to apps including Google Sheets, Typeform, Jotform, HubSpot, and Trello. It also offers iOS and Android apps and a Gmail mobile add-on. Essentials includes AI Smart Status; Business adds AI urgency and sentiment features, content-based assignment, CRM tools, and REST API and MCP access. Business includes priority support. Plans start at $10 a month per user when billed annually, and a 7-day trial is available. There is no free plan.

Spec sheet

Integrations
Sortd lists Google Calendar, Google Drive and Zapier integrations, with Zapier connecting to apps including Google Sheets, Typeform, Jotform, HubSpot and Trello.Read 30 Sep 2026 · sortd.com
Security
Sortd says it was officially approved and vetted by a Google-appointed security audit and compliance firm.Read 30 Sep 2026 · sortd.com
Support
Priority Support is included in the Business plan, while Business Plus includes concierge onboarding and a success manager.Read 30 Sep 2026 · sortd.com
Agent platform
Business includes REST API and MCP access for connecting agents such as Claude, ChatGPT, Gemini, Codex and Cursor.Read 30 Sep 2026 · sortd.com
Agent safety
Sortd describes graduated agent send scopes, with drafts.write as the default and human review before sending.Read 30 Sep 2026 · sortd.com
AI features
Essentials includes AI Smart Status, while Business adds AI urgency and sentiment features and content-based assignment.Read 30 Sep 2026 · sortd.com
Board views
Sortd provides Kanban, table, deadline, day-planner and message views, with Starter limited to Kanban and Planner views.Read 30 Sep 2026 · sortd.com
CRM
Sortd includes built-in CRM pipelines, deal management and team contact management in the Business plan.Read 30 Sep 2026 · sortd.com
Mobile access
Sortd offers iOS and Android mobile apps and a Gmail mobile add-on for adding tasks and emails.Read 30 Sep 2026 · sortd.com
Product purpose
Sortd turns Gmail conversations into a visual team workflow in which each conversation has an owner, status and deadline.Read 30 Sep 2026 · sortd.com
Shared inboxes
Sortd supports shared Gmail inboxes such as support@, sales@, orders@ and accounts@ without mailbox migration.Read 30 Sep 2026 · sortd.com
Target users
Sortd lists customer support, sales, operations, project management, finance, HR and hiring as use cases.Read 30 Sep 2026 · sortd.com
Workflow organization
Users can drag emails into board lanes, rename lanes, create custom workflows and add statuses, colours and fields.Read 30 Sep 2026 · sortd.com

Plans and prices

Starter $10 a month annually Users 10 Max · Shared Boards 5 Max · History 6 Months · 2 Shared Mailboxes Read 30 Sep 2026 · sortd.com
Essentials $16 a month annually Users 20 Max · History 2 Years · 10 Shared Inboxes · Advanced Automations (20 Rules) Read 30 Sep 2026 · sortd.com
Business $22 a month annually Unlimited Inboxes & Users · Unlimited Automations · Unlimited History · Priority Support Read 30 Sep 2026 · sortd.com
Business Plus $29 a month annually Upcoming · Contact Sales · Concierge Onboarding · AI features launching soon Read 30 Sep 2026 · sortd.com

Every Sortd plan and price →

Strong points and limits

Strong points

  • Shared Gmail inboxes need no mailbox migration.
  • Board lanes support custom workflows and fields.
  • Mobile apps are available for iOS and Android.
  • Business includes priority support.

Limits

  • There is no free plan.
  • Starter has only Kanban and Planner views.
  • Starter includes up to 10 users.
  • Plans are billed annually.

Who it suits

Sortd may suit teams handling shared Gmail inboxes across support, sales, operations, project management, finance, HR, or hiring. Teams needing CRM tools or agent access should note those are listed with Business.

Verdict

Sortd organizes Gmail conversations into assigned, status-based team workflows and offers several board views and integrations. Check Starter’s view and user limits against your team’s needs; the listed plans are billed annually.

Where Specifiction places it

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