Collections Cloud vs Credgenics
Collections Cloud
collectionscloud.org
Credgenics
credgenics.comSide by side
| Figure | Collections Cloud | Credgenics |
|---|---|---|
| Price from | £39/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 1 |
| Spec score · Debt Collection Software | 8.8 (#1) | 7.8 (#4) |
| AI | The FAQ says the platform offers AI case analysis and a voicebot, while pricing lists AI co-pilot assistance. | Its collections analytics use machine learning for risk segmentation, channel selection, borrower intent analysis, and performance tracking. |
| API | Advanced accounting integration through an API is included for BUSINESS and ENTERPRISE tiers; no public API reference or SDK is identified on the cited pages. | Credgenics publishes REST API documentation and describes API authentication using a token. |
| Founded | 2025 | 2018 |
| Headquarters | Conwy Business Centre, Junction Way, Llandudno Junction, Conwy, LL31 9XX, United Kingdom | Noida, India |
| Integrations | Named accounting integrations and partners include Xero, QuickBooks, Sage, IRIS, Caspio and Microsoft. | Credgenics provides REST APIs for integrating with its platform and documents loan, payment, customer, transaction, and webhook capabilities. |
| Support | Support is provided through a knowledge hub on every tier and by email at [email protected]. | The company lists personal onboarding and migration support and provides support contact details on its site. |
Plans
Collections Cloud
- Level 1 – BASIC£39 a month
- Level 2 – PLUS£99 a month
- Level 3 – BUSINESS£199 a month
- Level 4 – ENTERPRISEPriced on request
In their own words
Collections Cloud
Collections Cloud is a web-based credit control and debt recovery platform for UK SMEs. It combines case records, automated reminders and communications, business credit reports, tracing requests, and escalation through recovery, legal action, and enforcement. Case records can hold debtor details, balances, fees, interest, payment arrangements, tasks, communications, documents, and case history. Credit reports include ratings, scores, recommended limits, financial summaries, group structures, beneficial owners, and CCJs. Tracing requests can use names, aliases, phone numbers, dates of birth, and last known addresses to help locate and verify people. Listed integrations or partners include Xero, Sage, IRIS, QuickBooks, Red Flag Alert, Caspio, and Microsoft. Plans begin at £39 a month plus VAT for BASIC, with five live cases, one user, and up to 1,000 records. PLUS is £99 a month plus VAT, and BUSINESS is £199 a month plus VAT. A free trial is available, but there is no free plan. Some mailing, SMS, and legal escalation costs may be additional depending on plan.
Credgenics
Credgenics is a paid SaaS platform for debt collection and resolution, with web, API, and Android access. It brings together digital communications, tele-calling, field collections, repayments, servicing, litigation management, dispute resolution, and predictive dialing, alongside a self-service payment portal. Collections analytics use machine learning for risk segmentation, channel selection, borrower intent analysis, and performance tracking. The company says borrowers can be reached in more than eight languages through SMS, WhatsApp, email, IVR, AI voicebots, and chatbots. Its CG Collect Android app supports offline task updates, location monitoring, visit records, route planning, and multiple payment modes; managers can use a web interface. Credgenics documents REST APIs for loan, payment, customer, transaction, and webhook capabilities, with token authentication. It describes encryption, tokenization, access controls, cloud backups, and server security measures, and says it is ISO 27001 certified. Listed audiences include banks, NBFCs, HFCs, MFIs, fintechs, ARCs, and collection agencies. Pricing is on request, and prospective customers are directed to book a demo.