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SPECIFICTION
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Credgenics

credgenics.com

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Spec score 7.8 #4 of 28 in Debt Collection Software

What it is

Credgenics is a paid SaaS platform for debt collection and resolution, with web, API, and Android access. It brings together digital communications, tele-calling, field collections, repayments, servicing, litigation management, dispute resolution, and predictive dialing, alongside a self-service payment portal. Collections analytics use machine learning for risk segmentation, channel selection, borrower intent analysis, and performance tracking. The company says borrowers can be reached in more than eight languages through SMS, WhatsApp, email, IVR, AI voicebots, and chatbots. Its CG Collect Android app supports offline task updates, location monitoring, visit records, route planning, and multiple payment modes; managers can use a web interface. Credgenics documents REST APIs for loan, payment, customer, transaction, and webhook capabilities, with token authentication. It describes encryption, tokenization, access controls, cloud backups, and server security measures, and says it is ISO 27001 certified. Listed audiences include banks, NBFCs, HFCs, MFIs, fintechs, ARCs, and collection agencies. Pricing is on request, and prospective customers are directed to book a demo.

Spec sheet

Product
Credgenics describes its product as an AI-powered SaaS platform for debt collections and resolution.Read 30 Sep 2026 · credgenics.com
Audience
Credgenics says its platform serves banks, NBFCs, HFCs, MFIs, fintechs, ARCs, and collection agencies.Read 30 Sep 2026 · credgenics.com
API
Credgenics publishes REST API documentation and describes API authentication using a token.Read 30 Sep 2026 · docs.credgenics.com
Integrations
Credgenics provides REST APIs for integrating with its platform and documents loan, payment, customer, transaction, and webhook capabilities.Read 30 Sep 2026 · docs.credgenics.com
Security
Credgenics describes encryption, tokenization, multi-user access controls, cloud backups, and server security measures.Read 30 Sep 2026 · credgenics.com
Compliance
The company says its platform is ISO 27001 certified and describes DND, frequency, daytime, and date-exclusion communication controls.Read 30 Sep 2026 · credgenics.com
Support
The company lists personal onboarding and migration support and provides support contact details on its site.Read 30 Sep 2026 · credgenics.com
Headquarters
Noida, IndiaRead 28 Sep 2026 · credgenics.com
Founded
2018Read 28 Sep 2026 · credgenics.com
AI
Its collections analytics use machine learning for risk segmentation, channel selection, borrower intent analysis, and performance tracking.Read 30 Sep 2026 · credgenics.com
AI and analytics
Collections analytics include risk segmentation, channel selection, borrower intent analysis, and performance tracking.Read 30 Sep 2026 · credgenics.com
Android app
The CG Collect app is available through the Android Play Store, according to Credgenics’ page.Read 30 Sep 2026 · credgenics.com
Borrower communications
Credgenics says it supports personalized outreach through SMS, WhatsApp, email, IVR, AI voicebots, and chatbots in 8+ languages.Read 30 Sep 2026 · credgenics.com
Collections workflows
The platform combines digital, tele-calling, field, and legal workflows with a self-service payments portal.Read 30 Sep 2026 · credgenics.com
Communications
Credgenics says borrowers can be reached in 8+ languages through SMS, WhatsApp, email, IVR, AI voicebots, and chatbots.Read 30 Sep 2026 · credgenics.com
Customers
The company says it serves banks, non-banking finance companies, fintechs, and asset reconstruction companies worldwide.Read 30 Sep 2026 · credgenics.com
Features
The platform covers digital communications, collections analytics, field collections, digital repayments, collections servicing, litigation management, dispute resolution, and predictive dialing.Read 30 Sep 2026 · credgenics.com
Field app
CG Collect supports offline task updates, collector location monitoring, visit records, route planning, and multiple payment modes.Read 30 Sep 2026 · credgenics.com
Field collections
CG Collect supports collector location monitoring, offline task updates, visit scheduling, route planning, and multiple payment modes.Read 30 Sep 2026 · credgenics.com
Mobile availability
The CG Collect field collections app is available through the Android Play Store and works with a web interface for team managers.Read 30 Sep 2026 · credgenics.com
Pricing
The official pages reviewed direct prospective customers to book a demo and do not state plan prices.Read 30 Sep 2026 · credgenics.com

Plans and prices

Credgenics Collections Platform Priced on request Pricing not stated on the pages reviewed; book a demo Read 30 Sep 2026 · credgenics.com

Every Credgenics plan and price →

Strong points and limits

Strong points

  • Supports borrower outreach in more than eight languages
  • CG Collect supports offline task updates
  • Includes a self-service payments portal
  • REST APIs cover loan and payment capabilities
  • Lists personal onboarding and migration support

Limits

  • Pricing is available only on request
  • CG Collect is listed for Android

Who it suits

Credgenics is aimed at financial institutions and collection agencies that need digital, field, tele-calling, or legal collection workflows. It may suit teams seeking borrower communications and collection management through a shared platform.

Verdict

Credgenics combines collection workflows, borrower communications, analytics, and field activity. Prospective buyers will need to request pricing and assess the platform against their preferred workflows and integrations.

Where Specifiction places it

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