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SPECIFICTION
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CivicaCollect

civica.com

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Spec score 7.6 #5 of 28 in Debt Collection Software

What it is

CivicaCollect is cloud-hosted debt collection and recovery software for managing cases from initial outreach through settlement and enforcement. Automated workflows handle routine tasks and case management, while a single debt view brings customer accounts and associated debts together. The software provides real-time reporting and analytics, plus a self-service portal where customers can manage accounts and make payments. Outreach can be automated by email, phone, and SMS. Integrated payment gateways support processing and reconciliation, and the system connects with Civica OPENRevenues and other third-party systems. CivicaCollect lists flexible payment plans and 24/7 multi-channel collection services. Civica says more than 30 local authorities use it for council tax, non-domestic rates, parking, and sundry debt schemes. The service summary lists ISO 9001, ISO 14001, ISO 27001, ISO 22301, ISO 45001, and ISO 27701 certifications. Pricing is on request; the listed plan invites prospective customers to book a demo.

Spec sheet

Purpose
CivicaCollect is debt collection and recovery software for managing the collection process from initial outreach to final settlement.Read 30 Sep 2026 · civica.com
Deployment
The service summary describes CivicaCollect as cloud native software and a cloud hosted platform.Read 30 Sep 2026 · assets.applytosupply.digitalmarketplace.service.gov.uk
Integrations
CivicaCollect integrates with Civica OPENRevenues and other third-party systems.Read 30 Sep 2026 · civica.com
Support
Civica directs support-related queries to its Support Center and says its experts provide customer support and guidance.Read 30 Sep 2026 · civica.com
Headquarters
London, United KingdomRead 28 Sep 2026 · civica.com
Founded
2001Read 28 Sep 2026 · civica.com
Collection coverage
CivicaCollect supports the complete collection process from compliance stage to full enforcement.Read 30 Sep 2026 · assets.applytosupply.digitalmarketplace.service.gov.uk
Communications
Customer outreach can be automated through email, phone and SMS.Read 30 Sep 2026 · civica.com
Debt view
A single view of debt unifies customer accounts and associated debts.Read 30 Sep 2026 · civica.com
Maker focus
Civica says it has been serving public services for more than 25 years and its software supports over 100 million people every day.Read 30 Sep 2026 · civica.com
Maker history
Civica's official history page says the company was established in 2001.Read 30 Sep 2026 · civica.com
Payment plans
The service summary lists flexible payment plan options and 24/7 multi-channel collection services.Read 30 Sep 2026 · assets.applytosupply.digitalmarketplace.service.gov.uk
Payments
Integrated payment gateways support payment processing and reconciliation.Read 30 Sep 2026 · civica.com
Reporting
The software provides real-time reporting with detailed analytics.Read 30 Sep 2026 · civica.com
Scale
The service summary says CivicaCollect is used by more than 30 local authorities for in-house collection of council tax, non-domestic rates, parking and sundry debt schemes.Read 30 Sep 2026 · assets.applytosupply.digitalmarketplace.service.gov.uk
Security certifications
The service summary lists ISO 9001, ISO 14001, ISO 27001, ISO 22301, ISO 45001 and ISO 27701 certifications.Read 30 Sep 2026 · assets.applytosupply.digitalmarketplace.service.gov.uk
Self-service
A digital self-service portal lets customers manage accounts and make payments online.Read 30 Sep 2026 · civica.com
Workflow automation
It provides intelligent workflows that automate routine tasks and streamline case management.Read 30 Sep 2026 · civica.com

Plans and prices

CivicaCollect Priced on request Book a demo Read 30 Sep 2026 · civica.com

Every CivicaCollect plan and price →

Strong points and limits

Strong points

  • Automates workflows and routine case-management tasks.
  • Combines customer accounts and associated debts in one view.
  • Supports email, phone, and SMS outreach.
  • Includes online account management and payments.
  • Integrates with Civica OPENRevenues and third-party systems.

Limits

  • Pricing is available on request.
  • The listed platform is web-based.
  • A demo is the listed plan option.

Who it suits

It suits local authorities and other organizations managing debt collection across compliance and enforcement stages. Its customer portal, automated outreach, and payment processing may be useful where people need to manage accounts and pay online.

Verdict

CivicaCollect covers case management, customer communications, payment handling, and reporting in a cloud-hosted service. Prospective customers need to request pricing and can book a demo.

Where Specifiction places it

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