Comm100 Contact Center vs Jitbit Helpdesk
Comm100 Contact Center
comm100.comJitbit Helpdesk
jitbit.comSide by side
| Figure | Comm100 Contact Center | Jitbit Helpdesk |
|---|---|---|
| Price from | $27/mo | $24/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 11 | 15 |
| Spec score · Help desk software | 9.0 (#13) | 9.1 (#9) |
| Channels | Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps, and Comm100 Anytime Chat. | Support channels include email, a live chat and website widget, a customer portal, and integrations such as WhatsApp. |
| Company profile | LinkedIn lists Comm100 as a privately held Vancouver software company founded in 2009 with 51–200 employees. | LinkedIn lists Jitbit as privately held, headquartered in Edinburgh, founded in 2004 and employing 2–10 people. |
| Deployment | Comm100 offers full on-premises deployment of its platform, including AI Agent, Live Chat, Ticketing, Knowledge Base, and connected channels. | The product is offered as cloud-hosted SaaS or as a self-hosted/on-premises installation. |
| Free plan | No | No |
| Integrations | The integration catalog includes Salesforce, Microsoft Dynamics 365, Zendesk, Twilio, SharePoint, Canvas, Webex Contact Center, Cisco, Instagram, Telegram, Signal and Microsoft Bookings. | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. |
| Rating on Apple App Store | 4.4 out of 5 from 21 ratings | 4.6 out of 5 from 71 ratings |
| Rating on Capterra | 4.7 out of 5 from 108 reviews | 4.5 out of 5 from 33 reviews |
| Rating on G2 | 4.4 out of 5 from 62 reviews | 4.3 out of 5 from 53 reviews |
| Rating on GetApp | 4.7 out of 5 from 108 reviews | 4.6 out of 5 from 33 reviews |
| Rating on Google Play | 3.0 out of 5 from 194 reviews | 3.0 out of 5 from 102 reviews |
| Reporting | Live Chat reports cover volume, source, queue, wait time, transfers, availability, agent performance, workload, efficiency, ratings, surveys, invitations, offline messages and conversions. | Reports cover response speed, resolution performance, ticket volumes, dashboards, customer satisfaction, technician statistics, audit logs and Kanban views. |
| System requirements | On-premises Live Chat requires Windows Server 2016 or later, .NET Framework 4.5.1+, .NET Core 3.1.25 and 6.0.19, SQL Server 2019+, Redis 7.4+ and RabbitMQ. | Self-hosting requires .NET 10, Microsoft SQL Server 2017 or later, and supports Windows Server, modern Linux distributions and Docker. |
| What it does | Comm100 provides an omnichannel customer-engagement platform combining live chat, ticketing, messaging, AI, knowledge base, voice, queue management and booking. | Jitbit Helpdesk is a web-based ticket system that turns email and web requests into support tickets. |
Plans
Comm100 Contact Center
- Comm100 Voice$27 a month
- Live Chat Startup$31 a month
- Live Chat Plus$55 a month
- Live Chat Startup$372 a year
- Live Chat Plus$660 a year
- AI AgentPriced on request
- AI CopilotPriced on request
- AI InsightsPriced on request
- AI KnowledgePriced on request
- AI QAPriced on request
Jitbit Helpdesk
- Small$2,199 a month
- Company$3,799 a month
- Company$3,799, paid once
- Enterprise$6,499 a month
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
In their own words
Comm100 Contact Center
Comm100 Contact Center is an omnichannel customer service platform for companies handling support across channels. Live Chat provides customizable chat, visitor monitoring, routing and reporting, with features that depend on the plan. Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps and Comm100 Anytime Chat. Its AI Agent supports context-aware conversations, guided workflows, escalation and learning from unanswered queries. Agents can work through web, Windows or Mac desktop apps, and iPhone, iPad or Android apps. Comm100 also offers full on-premises deployment, including AI Agent, Live Chat, Ticketing, Knowledge Base and connected channels. Its integrations directory lists Salesforce, HubSpot, Shopify, Zendesk, Zapier, Google Analytics, WhatsApp and Telegram. Comm100 Voice costs $27 a month; Live Chat Startup costs $39 a month per agent, and Live Chat Plus costs $69 a month per agent. The service has a 30-day trial and no free plan. Comm100 states that data is encrypted in transit using TLS 1.2 or higher.
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.