Comm100 Contact Center vs MyOperator
Comm100 Contact Center
comm100.com
MyOperator
myoperator.comSide by side
| Figure | Comm100 Contact Center | MyOperator |
|---|---|---|
| Price from | $27/mo | ₹500/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 11 | 10 |
| Spec score · Call Center Software | 9.0 (#6) | 9.0 (#7) |
| Spec score · Contact Center Software | 9.2 (#2) | 8.9 (#6) |
| Company | Comm100 says it has pursued its customer service mission since 2009. | The company says MyOperator began in 2011 and serves more than 12,000 businesses with over 2 billion conversations powered. |
| Founded | 2009 | MyOperator says its journey began in 2011 as a bootstrapped cloud-telephony venture. |
| Free plan | No | No |
| Headquarters | Vancouver, British Columbia, Canada | The company lists Noida, Uttar Pradesh, India as headquarters. |
| Integrations | The integration catalog includes Salesforce, Microsoft Dynamics 365, Zendesk, Twilio, SharePoint, Canvas, Webex Contact Center, Cisco, Instagram, Telegram, Signal and Microsoft Bookings. | The integration catalog lists Shopify, Zoho CRM, Bigin, Zoho Recruit, Zoho PhoneBridge, Freshdesk, LeadSquared, SalezShark, Truecaller, Bulk SMS API, Zoho Desk and API/webhooks. |
| Outbound dialer | Yes | Yes |
| Praise: usability | GetApp reviewers commonly describe Comm100 as easy to set up and use, with intuitive monitoring, reporting, transfers, canned responses and customization. | Independent reviewers repeatedly describe the interface, dashboard, call history and setup as simple or easy to use. |
| Product | Comm100 describes itself as an AI-powered omnichannel customer service platform for companies needing reliable support technology. | MyOperator combines calls, WhatsApp, and AI-powered chat and voice bots in a unified customer communication platform. |
| Rating on Capterra | 4.7 out of 5 from 108 reviews | 4.2 out of 5 from 69 reviews; ease of use 4.2 and customer service 4.1. |
| Rating on G2 | 4.4 out of 5 from 62 reviews | 4.1 out of 5 from 71 reviews. |
| Rating on GetApp | 4.7 out of 5 from 108 reviews | 4.2 out of 5 from 69 reviews, with 82% of reviewers recommending it. |
| Rating on Software Advice | 4.7 out of 5 from 108 reviews | 4.2 out of 5 from 69 reviews; value for money 4.0, support 4.1 and functionality 4.1. |
| Rating on Trustpilot | 3.2 out of 5 from 1 review | 1.2 out of 5 from 110 reviews; Trustpilot shows 64% five-star and 20% one-star reviews. |
| Security | Comm100 states that it holds SOC 2 Type II, ISO 27001, PCI DSS, and HIPAA certifications or compliance, and that data is encrypted in transit using TLS 1.2 or higher. | MyOperator says its information security management system is ISO/IEC 27001:2013 certified and describes AWS-hosted infrastructure, VPC isolation, and 128-bit SSL encryption. |
Plans
Comm100 Contact Center
- Comm100 Voice$27 a month
- Live Chat Startup$31 a month
- Live Chat Plus$55 a month
- Live Chat Startup$372 a year
- Live Chat Plus$660 a year
- AI AgentPriced on request
- AI CopilotPriced on request
- AI InsightsPriced on request
- AI KnowledgePriced on request
- AI QAPriced on request
MyOperator
- Sedan₹5,000 a month
- SUV₹15,000 a month
- EnterprisePrice not published
- 1800 Toll-Free add-on₹500 a month
- Auto-Dialer add-on₹700 a month
- Truecaller Business add-on₹30,000 a month
- Sedan₹60,000 a year
- SUV₹180,000 a year
- AI TeamPriced on request
- Enterprise PlanPriced on request
In their own words
Comm100 Contact Center
Comm100 Contact Center is an omnichannel customer service platform for companies handling support across channels. Live Chat provides customizable chat, visitor monitoring, routing and reporting, with features that depend on the plan. Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps and Comm100 Anytime Chat. Its AI Agent supports context-aware conversations, guided workflows, escalation and learning from unanswered queries. Agents can work through web, Windows or Mac desktop apps, and iPhone, iPad or Android apps. Comm100 also offers full on-premises deployment, including AI Agent, Live Chat, Ticketing, Knowledge Base and connected channels. Its integrations directory lists Salesforce, HubSpot, Shopify, Zendesk, Zapier, Google Analytics, WhatsApp and Telegram. Comm100 Voice costs $27 a month; Live Chat Startup costs $39 a month per agent, and Live Chat Plus costs $69 a month per agent. The service has a 30-day trial and no free plan. Comm100 states that data is encrypted in transit using TLS 1.2 or higher.
MyOperator
MyOperator brings cloud calling, WhatsApp, and AI chat and voice bots into one customer communication platform. Its calling tools include IVR, virtual numbers, outbound dialers, call tracking, recordings, and smart routing. The WhatsApp suite uses the official WhatsApp Business API for automation, campaigns, broadcasts, shared inboxes, and handovers between agents. AI bots can provide first responses, qualify leads, and route conversations to people while retaining context. The service is available on Android, iOS, and the web, with API access, and listed integrations include Shopify, Zoho products, Freshdesk, LeadSquared, and others. MyOperator describes AWS-hosted infrastructure, VPC isolation, and 128-bit SSL encryption, and says its information security management system is ISO/IEC 27001:2013 certified. There is no free plan, but a limited-feature sandbox trial is available. Sedan costs ₹5,000/mo (annual) and SUV costs ₹15,000/mo (annual); plans are billed yearly, GST applies, and Meta charges are additional.