Comm100 Contact Center vs UJET
Comm100 Contact Center
comm100.com
UJET
ujet.cxSide by side
| Figure | Comm100 Contact Center | UJET |
|---|---|---|
| Price from | $27/mo | $65/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 11 | 4 |
| Spec score · Call Center Software | 9.0 (#6) | 8.4 (#31) |
| Spec score · Contact Center Software | 9.2 (#2) | 8.0 (#19) |
| Channels | Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps, and Comm100 Anytime Chat. | The Enterprise plan includes chat, email, SMS, and social channels, while the Digital plan includes in-app voice. |
| Founded | 2009 | 2015 |
| Free plan | No | No |
| Headquarters | Vancouver, British Columbia, Canada | San Francisco, California, United States |
| Integrations | The integration catalog includes Salesforce, Microsoft Dynamics 365, Zendesk, Twilio, SharePoint, Canvas, Webex Contact Center, Cisco, Instagram, Telegram, Signal and Microsoft Bookings. | UJET lists integrations including Google, HubSpot, Kustomer, Salesforce, Microsoft Dynamics, Oracle, Zendesk, Freshdesk, Zoho, ServiceNow, and SAP. |
| Outbound dialer | Yes | Yes |
| Product | Comm100 describes itself as an AI-powered omnichannel customer service platform for companies needing reliable support technology. | UJET describes itself as a cloud contact center platform that unifies voice, chat, and mobile into contextual customer journeys. |
| Security | Comm100 states that it holds SOC 2 Type II, ISO 27001, PCI DSS, and HIPAA certifications or compliance, and that data is encrypted in transit using TLS 1.2 or higher. | UJET says its platform is independently audited and certified annually, and that communications data is encrypted, transferred to customer-controlled storage, and deleted from its platform after the support session. |
| Support | Comm100 advertises 24/7 live-chat and email support, weekday phone support from 8 a.m. to 5 p.m. Pacific, and a searchable knowledge base. | Basic includes Standard Support, while Pro, Enterprise, and Digital include Premium Support. |
Plans
Comm100 Contact Center
- Comm100 Voice$27 a month
- Live Chat Startup$31 a month
- Live Chat Plus$55 a month
- Live Chat Startup$372 a year
- Live Chat Plus$660 a year
- AI AgentPriced on request
- AI CopilotPriced on request
- AI InsightsPriced on request
- AI KnowledgePriced on request
- AI QAPriced on request
In their own words
Comm100 Contact Center
Comm100 Contact Center is an omnichannel customer service platform for companies handling support across channels. Live Chat provides customizable chat, visitor monitoring, routing and reporting, with features that depend on the plan. Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps and Comm100 Anytime Chat. Its AI Agent supports context-aware conversations, guided workflows, escalation and learning from unanswered queries. Agents can work through web, Windows or Mac desktop apps, and iPhone, iPad or Android apps. Comm100 also offers full on-premises deployment, including AI Agent, Live Chat, Ticketing, Knowledge Base and connected channels. Its integrations directory lists Salesforce, HubSpot, Shopify, Zendesk, Zapier, Google Analytics, WhatsApp and Telegram. Comm100 Voice costs $27 a month; Live Chat Startup costs $39 a month per agent, and Live Chat Plus costs $69 a month per agent. The service has a 30-day trial and no free plan. Comm100 states that data is encrypted in transit using TLS 1.2 or higher.