Comm100 Contact Center vs Vivantio
Comm100 Contact Center
comm100.comVivantio
vivantio.comSide by side
| Figure | Comm100 Contact Center | Vivantio |
|---|---|---|
| Price from | $27/mo | $49/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 11 | 3 |
| Spec score · Help desk software | 9.0 (#13) | 9.0 (#12) |
| AI | Comm100’s AI Agent supports context-aware conversations, guided workflows, escalation, and learning from unanswered queries. | Vivantio AI is organized into Assist for customers, Enrich for agents and Optimize for managers. |
| Company profile | LinkedIn lists Comm100 as a privately held Vancouver software company founded in 2009 with 51–200 employees. | LinkedIn lists Vivantio as privately held, founded in 2003, headquartered in Boston, Massachusetts, with 11–50 employees. |
| Deployment | Comm100 offers full on-premises deployment of its platform, including AI Agent, Live Chat, Ticketing, Knowledge Base, and connected channels. | Vivantio offers a SaaS platform and can deliver an on-premise deployment when regulatory requirements require it. |
| Founded | 2009 | 2003 |
| Free plan | No | No |
| Headquarters | Vancouver, British Columbia, Canada | Boston, Massachusetts, United States; product and engineering in Bristol, United Kingdom |
| Integrations | The integration catalog includes Salesforce, Microsoft Dynamics 365, Zendesk, Twilio, SharePoint, Canvas, Webex Contact Center, Cisco, Instagram, Telegram, Signal and Microsoft Bookings. | Vivantio advertises more than 600 built-in integrations and can connect to tools that expose APIs or webhooks through FLEXBridge. |
| Rating on Capterra | 4.7 out of 5 from 108 reviews | 4.3 out of 5 from 178 reviews |
| Rating on G2 | 4.4 out of 5 from 62 reviews | 4.3 out of 5 from 295 reviews |
| Rating on GetApp | 4.7 out of 5 from 108 reviews | 4.3 out of 5 from 178 reviews |
| Rating on Software Advice | 4.7 out of 5 from 108 reviews | 4.3 out of 5 from 178 reviews |
| Rating on TrustRadius | 8.2 out of 10 from 2 reviews | 7.4 out of 10 from 3 reviews |
| Reporting | Live Chat reports cover volume, source, queue, wait time, transfers, availability, agent performance, workload, efficiency, ratings, surveys, invitations, offline messages and conversions. | Reporting includes dashboards, KPI and SLA analytics plus FLEXGrid live data. |
| Security certifications | Comm100 says its platform, including AI products, is covered by SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, GDPR, PIPEDA and TX-RAMP controls. | Vivantio states that it holds ISO 27001 certification and produces a SOC 2 Type 2 report; its pricing page also lists HIPAA and Cyber Essentials+. |
Plans
Comm100 Contact Center
- Comm100 Voice$27 a month
- Live Chat Startup$31 a month
- Live Chat Plus$55 a month
- Live Chat Startup$372 a year
- Live Chat Plus$660 a year
- AI AgentPriced on request
- AI CopilotPriced on request
- AI InsightsPriced on request
- AI KnowledgePriced on request
- AI QAPriced on request
In their own words
Comm100 Contact Center
Comm100 Contact Center is an omnichannel customer service platform for companies handling support across channels. Live Chat provides customizable chat, visitor monitoring, routing and reporting, with features that depend on the plan. Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps and Comm100 Anytime Chat. Its AI Agent supports context-aware conversations, guided workflows, escalation and learning from unanswered queries. Agents can work through web, Windows or Mac desktop apps, and iPhone, iPad or Android apps. Comm100 also offers full on-premises deployment, including AI Agent, Live Chat, Ticketing, Knowledge Base and connected channels. Its integrations directory lists Salesforce, HubSpot, Shopify, Zendesk, Zapier, Google Analytics, WhatsApp and Telegram. Comm100 Voice costs $27 a month; Live Chat Startup costs $39 a month per agent, and Live Chat Plus costs $69 a month per agent. The service has a 30-day trial and no free plan. Comm100 states that data is encrypted in transit using TLS 1.2 or higher.
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams. Its ITIL 4-aligned capabilities cover incident, problem, change, and service request management. No-code workflows trigger actions across tickets, approvals, notifications, and escalations. A configurable branded portal lets users find answers, log incidents, and raise requests from any device. Asset management tracks assets and configuration items through their lifecycle and links them to tickets and changes. FLEXBridge provides more than 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira, and Tableau; every price point includes full API access. Vivantio offers SaaS and can provide on-premise deployment when regulatory requirements call for it. The company lists HIPAA, SOC 2, ISO 27001, and Cyber Essentials+ among its security credentials. Its data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. Pricing starts at $49 per agent per month, billed annually, and there is no free plan. Listed support includes dedicated onboarding, a customer success manager, and US and UK technical support. Vivantio was founded in 2003 and is headquartered in Boston, with product and engineering in Bristol, UK.