Comm100 Contact Center vs Vonage Contact Center
Comm100 Contact Center
comm100.comVonage Contact Center
vonage.comSide by side
| Figure | Comm100 Contact Center | Vonage Contact Center |
|---|---|---|
| Price from | $27/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 11 | 2 |
| Spec score · Call Center Software | 9.0 (#6) | 7.7 (#69) |
| Spec score · Contact Center Software | 9.2 (#2) | 6.9 (#33) |
| AI | Comm100’s AI Agent supports context-aware conversations, guided workflows, escalation, and learning from unanswered queries. | Vonage AI Virtual Agent can automate simple questions and escalate more complex issues to a live agent. |
| Channels | Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps, and Comm100 Anytime Chat. | Its omnichannel capabilities support customer engagement on channels including voice, webchat, SMS, email, and social media. |
| Company | Comm100 says it has pursued its customer service mission since 2009. | Vonage says it is part of Ericsson and serves more than 100,000 businesses worldwide. |
| Free plan | No | No |
| Integrations | The integration catalog includes Salesforce, Microsoft Dynamics 365, Zendesk, Twilio, SharePoint, Canvas, Webex Contact Center, Cisco, Instagram, Telegram, Signal and Microsoft Bookings. | The integrations page lists Salesforce, Microsoft Teams, Microsoft Dynamics 365, ServiceNow, and Zendesk. |
| Outbound dialer | Yes | Yes |
| Product | Comm100 describes itself as an AI-powered omnichannel customer service platform for companies needing reliable support technology. | Vonage Contact Center is an AI-powered cloud contact center service designed to improve customer experience and agent productivity. |
| Routing | Routing rules can distribute chats by skill, department, designated agent, visitor location, source, behavior, navigation and custom variables. | The Priority plan lists IVR, skills-based routing, SLA Optimizer, priority call handling, and personal queues. |
| Security | Comm100 states that it holds SOC 2 Type II, ISO 27001, PCI DSS, and HIPAA certifications or compliance, and that data is encrypted in transit using TLS 1.2 or higher. | Vonage says its compliance certifications are third-party tested and audited, including ISO 27001, PCI-DSS, SOC, HITRUST, and CSA STAR. |
| Support | Comm100 advertises 24/7 live-chat and email support, weekday phone support from 8 a.m. to 5 p.m. Pacific, and a searchable knowledge base. | The contact center plans page directs prospective customers to request a quote and contact Vonage to discuss a suitable solution. |
Plans
Comm100 Contact Center
- Comm100 Voice$27 a month
- Live Chat Startup$31 a month
- Live Chat Plus$55 a month
- Live Chat Startup$372 a year
- Live Chat Plus$660 a year
- AI AgentPriced on request
- AI CopilotPriced on request
- AI InsightsPriced on request
- AI KnowledgePriced on request
- AI QAPriced on request
Vonage Contact Center
- PriorityPriced on request
- PremiumPriced on request
In their own words
Comm100 Contact Center
Comm100 Contact Center is an omnichannel customer service platform for companies handling support across channels. Live Chat provides customizable chat, visitor monitoring, routing and reporting, with features that depend on the plan. Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps and Comm100 Anytime Chat. Its AI Agent supports context-aware conversations, guided workflows, escalation and learning from unanswered queries. Agents can work through web, Windows or Mac desktop apps, and iPhone, iPad or Android apps. Comm100 also offers full on-premises deployment, including AI Agent, Live Chat, Ticketing, Knowledge Base and connected channels. Its integrations directory lists Salesforce, HubSpot, Shopify, Zendesk, Zapier, Google Analytics, WhatsApp and Telegram. Comm100 Voice costs $27 a month; Live Chat Startup costs $39 a month per agent, and Live Chat Plus costs $69 a month per agent. The service has a 30-day trial and no free plan. Comm100 states that data is encrypted in transit using TLS 1.2 or higher.
Vonage Contact Center
Vonage Contact Center has no write-up on Specifiction yet; its figures are above.