Genesys Cloud CX From $75/mo 9.3 Visit Vonage Contact Center
vonage.com
Spec sheet
- Product
- Vonage Contact Center is an AI-powered cloud contact center service designed to improve customer experience and agent productivity.Read 11 Oct 2026 · vonage.com
- Free plan
- NoRead 23 Sep 2026 · vonage.com
- Integrations
- The integrations page lists Salesforce, Microsoft Teams, Microsoft Dynamics 365, ServiceNow, and Zendesk.Read 11 Oct 2026 · vonage.com
- Security
- Vonage says its compliance certifications are third-party tested and audited, including ISO 27001, PCI-DSS, SOC, HITRUST, and CSA STAR.Read 11 Oct 2026 · vonage.com
- Support
- The contact center plans page directs prospective customers to request a quote and contact Vonage to discuss a suitable solution.Read 11 Oct 2026 · vonage.com
- Company
- Vonage says it is part of Ericsson and serves more than 100,000 businesses worldwide.Read 11 Oct 2026 · vonage.com
- AI
- Vonage AI Virtual Agent can automate simple questions and escalate more complex issues to a live agent.Read 11 Oct 2026 · vonage.com
- Analytics
- Conversation Analyzer can transcribe, tag, and quality-assure customer calls, while custom dashboards and wallboards show KPIs in real time.Read 11 Oct 2026 · vonage.com
- Channels
- Its omnichannel capabilities support customer engagement on channels including voice, webchat, SMS, email, and social media.Read 11 Oct 2026 · vonage.com
- CRM capabilities
- The product can log calls and recordings, show customer information in CRM screen pops, and enable click-to-dial or auto-dial from a CRM.Read 11 Oct 2026 · vonage.com
- Digital channel scope
- omnichannelRead 23 Sep 2026 · vonage.com
- Higher tier
- The Premium plan adds dynamic and multilingual announcements, dynamic routing, queued callback, whisper coaching, post-call surveys, and several APIs.Read 11 Oct 2026 · vonage.com
- Inbound calling
- YesRead 23 Sep 2026 · vonage.com
- IVR builder
- YesRead 23 Sep 2026 · vonage.com
- Outbound dialer
- YesRead 23 Sep 2026 · vonage.com
- Pricing limit
- The plans page provides no numeric prices and says feature availability can differ by CRM.Read 11 Oct 2026 · vonage.com
- Routing
- The Priority plan lists IVR, skills-based routing, SLA Optimizer, priority call handling, and personal queues.Read 11 Oct 2026 · vonage.com
- Scalability
- Vonage describes the contact center platform as cloud-based, built on microservices, and designed for on-demand scalability.Read 11 Oct 2026 · vonage.com
- Workforce management
- YesRead 23 Sep 2026 · vonage.com
Plans and prices
Priority Priced on request Quote required · features supported vary by CRM Read 11 Oct 2026 · vonage.com
Premium Priced on request Quote required · includes Priority features · features supported vary by CRM Read 11 Oct 2026 · vonage.com
Where Specifiction places it
- Call Center Software#69 of 1227.7
- Customer Service Gamification Software#18 of 266.9
- Contact Center Software#33 of 386.9
- Omnichannel Contact Center Software#32 of 366.9
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