Commbots vs Qiscus
Commbots
commbots.comQiscus
qiscus.comSide by side
| Figure | Commbots | Qiscus |
|---|---|---|
| Price from | 250 AED/mo | $115/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 4 | 6 |
| Spec score · WhatsApp Customer Service Software | 8.2 (#13) | 8.8 (#6) |
| Analytics | Analytics include conversation metrics, customer satisfaction tracking, bot performance analysis, conversion tracking, and custom reports. | Its unified analytics dashboard provides chat metrics including conversation counts and response times. |
| Integrations | Listed managed integrations include Salesforce, HubSpot, Zoho CRM, Pipedrive, Odoo, ERPNext, Shopify, WooCommerce, Zendesk, and Freshdesk; custom APIs and webhooks are available on request. | The integrations page names Salesforce, Zendesk, HubSpot, Freshdesk, CSAT, Slack, Teams, spreadsheets and Viber among supported connections. |
| Support | Pricing lists email support for Basic, priority support for Professional, and a dedicated account manager for Enterprise; its FAQ gives 24-hour and four-business-hour response times for the starter and Professional tiers, respectively. | The pricing page includes live chat support and ticket support in every plan; 24/7 dedicated support and an account manager are included with Enterprise. |
Plans
Commbots
- StartupFree
- Basic250 AED a month
- Professional800 AED a month
- EnterprisePriced on request
Qiscus
- Startup$115 a month
- Grow$270 a month
- EnterprisePriced on request
- Helpdesk EssentialPriced on request
- Helpdesk GroupPriced on request
- Omnichannel ChatPriced on request
In their own words
Commbots
Commbots provides AI chatbots and customer messaging across WhatsApp, Instagram, web chat, Messenger, Telegram, and SMS. Its Arabic- and English-capable chatbot answers common questions, qualifies leads, and can hand conversations to agents with context. A shared inbox lets multiple agents assign chats, collaborate, and see conversation history. Teams can build no-code flows with conditional logic, scheduled follow-ups, and behavior-triggered workflows. Analytics cover conversation metrics, customer satisfaction, bot performance, conversions, and custom reports. Managed integrations include Salesforce, HubSpot, Zoho CRM, Pipedrive, Odoo, ERPNext, Shopify, WooCommerce, Zendesk, and Freshdesk; custom APIs and webhooks are available on request. Integration setup depends on API availability and permissions. Commbots supports WhatsApp marketing, utility, and authentication templates, but not spam or unofficial WhatsApp clients. The free Startup plan includes one chatbot, two accounts, all applications and messaging channels, standard templates, and basic AI responses. Basic costs 250 AED per month; Professional costs 800 AED per month. Enterprise is listed without a price. The service runs on the web and is headquartered in Dubai.
Qiscus
Qiscus Omnichannel Chat brings customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee into one platform. AgentLabs can answer common questions automatically around the clock, while Agent Copilot offers AI-suggested replies and chat summaries. A unified dashboard reports metrics including conversation counts and response times. Chats can be routed to divisions and distributed by team workload; administrators manage agent divisions, permissions, and channel access. Integration options include a customizable website or app chat widget, Qiscus App Center, APIs, and webhooks. App Center examples include QCRM, Tokopedia Chat, Shopee Chat, SMS, CSAT, and MiiTel. The product supports web and mobile platforms, though its documentation describes the mobile app as experimental and limited. New users receive a 14-day trial, but there is no free plan. Startup costs $115 a month for five agents and up to 3,000 MAU; Grow costs $270 a month for ten agents and up to 10,000 MAU.