CommCare vs Outcome Tracker
CommCare
commcare.dimagi.comOutcome Tracker
outcometracker.comSide by side
| Figure | CommCare | Outcome Tracker |
|---|---|---|
| Price from | $100/mo | $591.67/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 6 | 1 |
| Spec score · Nonprofit Impact Measurement Software | 9.2 (#2) | 7.6 (#13) |
| Case management | Each client, household or entity can have a longitudinal record that persists across visits and form submissions. | It supports configurable intake and eligibility screening, time-stamped case notes, service logs, goal plans, and referrals across programs. |
| Founded | 2002 | 2001 |
| Headquarters | Cambridge, Massachusetts, United States | 1400 Technology Drive, Harrisonburg, VA 22802, United States |
| Integrations | Official integration options include automated exports, connectors and feeds, warehousing solutions and full APIs. | Listed connections include Emma, Constant Contact, bank or credit union accounts, Ascensus and TIAA 529 accounts, DownHome Loan Manager, SBA Nexus, and HUD 9902 reporting. |
| Purpose | CommCare is a digital platform for frontline work that supports data collection, service delivery, and case management. | Outcome Tracker is cloud-based case management software for nonprofits, public agencies, housing counselors, and Children’s Savings Account program administrators. |
| Reporting | Projects include built-in reports, a no-code report builder, Excel exports and live Power BI or Tableau feeds. | The platform generates funder, grant, board, outcome, performance, and compliance reports, with exports to PDF, Excel, or Word. |
| Security | CommCare states that it is audited against SOC 2 Type 2, HIPAA and GDPR requirements, with encrypted data and third-party testing. | The public-sector page states SOC 2 Type II, HIPAA-aligned controls, encryption in transit and at rest, role-based access, and full audit logs. |
| Support | Support resources include documentation, an academy, community forum and direct assistance; TrustRadius lists phone and live chat for paid plans but not the free tier. | The website says chat inquiries typically receive a reply within a few hours, and the pricing page describes same-day support from a U.S.-based team. |
Plans
CommCare
- Free EditionFree
- Free EditionFree
- Standard$100 a month
- Pro$500 a month
- Advanced$1,000 a month
- EnterprisePrice not published
In their own words
CommCare
CommCare is a digital platform for frontline work that supports data collection, service delivery and case management. Its no-code builder lets teams assemble apps using drag-and-drop forms, skip logic, case configuration, multilingual forms, referrals and reporting. The Android app operates fully offline and synchronizes when a connection returns; workflows can also run in browser-based web apps, and both formats can connect to two-way SMS. Integration options include exports, OData feeds, data-forwarding tools, third-party connectors and REST APIs, including connections to Power BI, Tableau, DHIS2, Salesforce and Azure. The API can read and write cases, forms and users and automate submissions and updates. CommCare is open source: the web platform uses a BSD license and the Android app an Apache 2.0 license. The free testing edition includes one project space and five mobile workers. Standard costs $100 a month billed annually; Pro is $500 a month billed annually; Advanced is $1,000 a month billed annually; Enterprise starts at $4,000 a month.
Outcome Tracker
Outcome Tracker is cloud-based case management software for nonprofits, public agencies, housing counselors, and Children’s Savings Account program administrators. It supports configurable intake and eligibility screening, time-stamped case notes, service logs, goal plans, and referrals across programs. Clients can use secure, personalized portals to review goals, complete surveys, and view progress without downloading an app. Teams can build surveys with validated instruments or custom questions, conditional logic, and skip patterns, then collect responses digitally, on paper, or with staff assistance. Reporting covers funders, grants, boards, outcomes, performance, and compliance, with PDF, Excel, and Word exports. Listed connections include Emma, Constant Contact, financial and 529 accounts, DownHome Loan Manager, SBA Nexus, and HUD 9902 reporting. Public-sector materials state SOC 2 Type II, HIPAA-aligned controls, encryption in transit and at rest, role-based access, and audit logs. The system runs on Android, iOS, Linux, macOS, web, and Windows. Annual pricing is $7,100 a year, depending on program scale and configuration; the plan includes unlimited users, implementation, training, and same-day support from a U.S.-based team.