Communitrak vs HOACart.AI
Communitrak
communitrak.comHOACart.AI
hoacart.aiSide by side
| Figure | Communitrak | HOACart.AI |
|---|---|---|
| Price from | $29/mo | $0.35/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 9 | 7 |
| Spec score · HOA Violation Management Software | 9.1 (#2) | 8.0 (#11) |
| Integrations | Capterra lists Stripe for payments, Twilio for SMS or voice and Lob for mailing and address services. | The apartment page lists QuickBooks Online, Stripe, custom SMTP email delivery, and Twilio among its integrations. |
| Payments | Residents can pay by card or ACH and use automatic payments; the listed processing fees are 4.5% for cards and 2.4% for ACH. | Stripe-powered online payments support resident dues and apartment rent payments by ACH or credit and debit card. |
| Security | The maker says card and ACH payments are processed through Stripe using PCI-compliant processing, and that it does not receive or store full card or bank account numbers. | The security page states that data is encrypted at rest with AES-256 and in transit with TLS 1.3, and that Stripe handles payment data without card numbers being stored on HOACart.AI servers. |
| Support | Every community receives a dedicated account manager, with direct chat or email support and an online help center. | The HOA tiers list email support for Private and Starter, priority email and chat for Professional, and phone support for Enterprise. |
Plans
Communitrak
- Communitrak Access additional door$29 a month
- 1–50 properties$49 a month
- Access Control add-on$69 a month
- Communitrak Access first door or gate$69 a month
- 51–150 properties$99 a month
- 151–300 properties$149 a month
- 301–500 properties$199 a month
- 501–1,000 properties$249 a month
- Communitrak$249 a month
HOACart.AI
- Enterprise$0.35 a month
- Professional$0.45 a month
- Starter$0.55 a month
- Apartment Enterprise$0.60 a month
- Apartment Professional$0.75 a month
- Apartment Starter$0.90 a month
- PrivatePrice not published
In their own words
Communitrak
Communitrak is an HOA management platform for self-managed communities and volunteer boards. Its tools cover resident records, online dues, communications, documents, requests and violations, forms and polls, a community website, and amenity reservations. Residents can pay by card or ACH and set up automatic payments; listed processing fees are 4.5% for cards and 2.4% for ACH. Plans include five community-wide SMS messages per month, with additional messages priced at $2 each. The listed Communitrak plan costs $249 a month and covers 501–1,000 properties, unlimited residents, board members, and committees, plus 5 GB of cloud storage. Annual billing is offered with 10% savings; a 30-day trial is available, and paid service starts at $49/mo. The platform works on web, Android, and iOS. On iPhone or iPad, it can be added to the Safari home screen as a web app without an App Store download. An optional access-control add-on links supported entry points to resident records and supports NFC cards, key fobs, smartphones, and Apple Watch.
HOACart.AI
HOACart.AI is web-based property management software for HOAs, condos, co-ops, apartments, and landlords. It covers finances, resident payments, maintenance, violations, and community engagement. Two-way QuickBooks Online sync moves payments, charges, and resident records between the services. Residents can pay dues or rent through Stripe by ACH or credit and debit card. Property workflows include violation escalation, maintenance work orders with vendor assignment, and architectural review requests. Financial tools include operating and reserve fund accounting, annual budgets, resident ledgers, and reserve study projections. Community features include announcements, resident directories with privacy controls, polls, and voting. The service lists Admin, Board, Manager, and Resident roles, permission-based access, audit logging, and session timeouts. HOACart.AI says data is encrypted at rest with AES-256 and in transit with TLS 1.3; Stripe handles payment data, and card numbers are not stored on its servers. It says the service is hosted on AWS with multi-region redundancy and a 99.9% uptime SLA. HOA and apartment plans have different unit or resident limits and storage allowances.