Communitrak vs Pilera
Communitrak
communitrak.comPilera
pilera.comSide by side
| Figure | Communitrak | Pilera |
|---|---|---|
| Price from | $29/mo | $100/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 9 | 4 |
| Spec score · HOA Violation Management Software | 9.1 (#2) | 7.6 (#18) |
| Founded | 2015 | 2009 |
| Integrations | Capterra lists Stripe for payments, Twilio for SMS or voice and Lob for mailing and address services. | Pilera lists accounting integrations with QuickBooks Online, Vantaca, Enumerate, AMSI, Jenark, CINC, Asyst, VMS, C3, and Caliber, payment options including Paylease (GoZego) and Authorize.net, and postal mailing through OSG. |
| Purpose | Communitrak is an all-in-one HOA management platform built for self-managed communities and volunteer boards. | Pilera describes its product as a CRM for HOA, property, and community association management. |
| Security | The maker says card and ACH payments are processed through Stripe using PCI-compliant processing, and that it does not receive or store full card or bank account numbers. | The HOA Voting voter portal supports voter authentication, secure access links, one vote per unit, and vote locking by start and end date and time. |
| Support | Every community receives a dedicated account manager, with direct chat or email support and an online help center. | Pilera says support includes email, phone, video, and an in-app help center; its trial offer also includes training resources and direct support. |
Plans
Communitrak
- Communitrak Access additional door$29 a month
- 1–50 properties$49 a month
- Access Control add-on$69 a month
- Communitrak Access first door or gate$69 a month
- 51–150 properties$99 a month
- 151–300 properties$149 a month
- 301–500 properties$199 a month
- 501–1,000 properties$249 a month
- Communitrak$249 a month
Pilera
- New management company introductory offer$100 a month
- Basic$150 a month
- Professional$240 a month
- Enterprise$525 a month
In their own words
Communitrak
Communitrak is an HOA management platform for self-managed communities and volunteer boards. Its tools cover resident records, online dues, communications, documents, requests and violations, forms and polls, a community website, and amenity reservations. Residents can pay by card or ACH and set up automatic payments; listed processing fees are 4.5% for cards and 2.4% for ACH. Plans include five community-wide SMS messages per month, with additional messages priced at $2 each. The listed Communitrak plan costs $249 a month and covers 501–1,000 properties, unlimited residents, board members, and committees, plus 5 GB of cloud storage. Annual billing is offered with 10% savings; a 30-day trial is available, and paid service starts at $49/mo. The platform works on web, Android, and iOS. On iPhone or iPad, it can be added to the Safari home screen as a web app without an App Store download. An optional access-control add-on links supported entry points to resident records and supports NFC cards, key fobs, smartphones, and Apple Watch.