CommunityWFM vs GetWFM
CommunityWFM
communitywfm.com
GetWFM
getwfm.comSide by side
| Figure | CommunityWFM | GetWFM |
|---|---|---|
| Price from | $20/mo | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 3 |
| Spec score · Call Center Workforce Management Software | 8.8 (#4) | 8.3 (#6) |
| API | A 2021 fifth-generation release expanded and multithreaded the API for payroll, vacation and custom contact-center integrations. | The free tier advertises a basic API, while Workforce advertises a complete API; no public endpoint reference or SDK is linked from the site. |
| Company identity | LinkedIn identifies CommunityWFM as the former WFMSG, a privately held software company founded in 2005 with 11–50 employees in Richardson, Texas. | The privacy policy identifies GetWFM as TixTime, LLC, but the maker pages opened do not state a headquarters location or founding year. |
| Integrations | Listed technology partners include Amazon Connect, Avaya, Cisco Webex, Five9, Genesys, NICE inContact, RingCentral, Talkdesk, Twilio and Zoom Contact Center. | The site mentions available integrations, HR integrations and data-warehouse integrations but does not name specific partners. |
| Scheduling | The scheduling engine supports fixed, floating and rotating schedules, automated bidding, shift swaps and cost-versus-coverage optimization. | Scheduling supports breaks, meetings and states, employee availability, interval coverage, drag-and-drop editing and direct communication. |
| Security | CommunityWFM says KirkpatrickPrice audits its controls annually against SOC 2 Type II and GDPR requirements. | Marketing states that customer data uses TLS/SSL encryption in a cloud data center with 24/7 physical and electronic security. |
| What it does | CommunityWFM provides cloud workforce-management software for contact centers, combining forecasting, scheduling, intraday control and agent collaboration. | GetWFM is cloud workforce-management software aimed at inbound, outbound, multichannel and BPO contact centers. |
Plans
CommunityWFM
- RingCentral AI Workforce Management$20 a month
- EnterprisePriced on request
- EssentialsPriced on request
In their own words
CommunityWFM
CommunityWFM is cloud-based workforce management software for contact centers, with tools for forecasting, scheduling and agent availability. It dynamically forecasts and schedules agents across phone, email and chat, and supports interval forecasting, adherence tracking, intraday management, skills-based scheduling and agent self-service. Essentials is positioned for single-site centers with fewer than 100 agents; Enterprise is for larger or multi-site teams of 101 to 10,000 agents. Enterprise adds automated schedule bidding, schedule optimization and intraday re-optimization. Supervisors and agents can collaborate across channels within the software. Active customers can use the Community Everywhere app on iOS and Android to view schedules, request time off, and respond to overtime or voluntary time-off offers. Listed integrations include Amazon Connect, Genesys, Five9, RingCentral and Talkdesk; custom integrations can exchange adherence, call volume and payroll data. CommunityWFM says its cloud service runs on Amazon Web Services and undergoes annual SOC 2 Type II and GDPR-standard audits. It was founded in 2005 and is headquartered in Richardson, Texas.
GetWFM
GetWFM is cloud-based workforce management software for contact centers. It covers scheduling, attendance, adherence, time off, and analytics, with demand forecasting and coverage optimization also listed. Scheduling accounts for breaks, meetings and states, employee availability, and interval coverage; managers can edit schedules with drag-and-drop tools and communicate directly. Attendance tracks scheduled and unscheduled hours, including early and late patterns, while adherence tools calculate weighted scores, show weekly and monthly trends, and support exception approvals. Time-off management includes accrual balances, coverage charts, and a calendar. Analytics provides customizable charts, report exports, data ownership, and warehouse integrations. The free Team plan supports unlimited employees but is limited to three teams, one timezone, and one month of history; it includes a basic API. Workforce is described as hourly pricing and includes a complete API. Paid plans include setup and training by telephone, plus business-hours support by email and telephone. GetWFM lists web and API platforms.