Como Sense vs Fivestars

Como Sense is a data-driven customer engagement and loyalty platform for food and beverage and retail businesses. It connects data from technologies such as POS systems, online ordering, apps, websites and Wi-Fi to provide customer information and business insights. Businesses can configure points shops, digital punch cards, cashback, tier programs, referrals and mobile Wallet, then personalize rewards using member preferences, profiles and purchase history. Rewards can also respond to events such as birthdays, anniversaries, spending thresholds or survey completion. Como offers branded apps with customizable colors, fonts and layouts; businesses can update them from a control panel without code or an App Store submission. Its Comillia AI is described as segmenting members, predicting behavior from activity history and targeting campaigns with offers. Analytics can segment customers by visit recency, frequency and spend, and reporting supports data slicing and scheduled reports. Communication channels include push notifications, in-app messages, email, SMS, feedback and surveys. Como says it offers more than 90 POS integrations and direct ordering through business websites, apps or social pages, with 0% commission. Subscription pricing is not public; prospective customers can request a demo.

Fivestars is a paid loyalty and retention platform for local businesses and independent franchises in the United States and Canada. It is available on web, Android, and iOS. The service tracks customer points and rewards, supports tagging and segmentation, and imports contacts from Constant Contact, Mailchimp, and other services. Customers can sign in with a phone number to earn points and redeem rewards. Fivestars Connect runs on a supplied tablet or directly on a point-of-sale system. The dashboard reports new sign-ups, return visits, and rewards redeemed. AutoPilot sends offers for milestones such as a first visit, birthday, or risk of not returning, while promotions can go by text, email, or push notification immediately or on a schedule. The Manager App is included in every package. Essentials lists a customer touchscreen, database, eight AutoPilot campaigns, and one promotion per month. Pro adds unlimited promotions, Text-to-Join, and customer acquisition. Pricing is on request; no numeric plan prices are listed.