Complyr vs Propel Complaint Handling
Complyr
complyr.co.uk
Propel Complaint Handling
propelsoftware.comSide by side
| Figure | Complyr | Propel Complaint Handling |
|---|---|---|
| Price from | £49/mo | $845.83/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 5 | 3 |
| Spec score · Complaint Management Software | 8.2 (#2) | 7.5 (#12) |
| Headquarters | London, England, UK | Redwood City, California, United States |
| Integrations | The company says its Professional plan offers custom integrations as an add-on, while Enterprise includes custom integrations. | Propel lists integration options including Razorleaf, Bild, Jitterbit, MuleSoft, Zapier, SolidWorks PDM Professional, and Rootstock Software. |
| Purpose | Complyr is a complaint case management system for regulated teams that centralizes complaint communication, evidence, workflows, ownership and reporting. | Complaint Handling connects customer cases, complaint investigations, and FDA reporting to a unified product thread. |
| Security | The pricing page lists ISO 27001 controls, SOC2 data centres, GDPR compliance, role-based access controls, encryption in transit and at rest, and secure file storage across all plans. | Propel states that it uses TLS 1.2 and HSTS for data in transit and encrypts data at rest on Hyperforce. |
| Support | All plans include online tutorials and training; Professional includes up to three onboarding Zoom calls, and Enterprise includes one-to-one onboarding. | Propel pricing information says each license includes technical support from experts and on-demand digital training resources. |
Plans
Complyr
- Starter£49 a month
- Professional£89 a month
- Starter£588 a year
- Professional£1,068 a year
- EnterprisePriced on request
Propel Complaint Handling
- Small$10,150 a year
- Medium$50,500 a year
- LargePrice not published
In their own words
Complyr
Complyr is a complaint case management system for regulated teams, bringing communications, evidence, workflows, ownership and reporting into structured case records. A case can contain notes, documents, actions and decision rationale. Teams can configure workflows with actions, statuses and flags without technical knowledge or IT support, and a secure portal links handlers, customers and invited third parties to case messages and files. Structured records feed real-time dashboards and complaint reporting, with data export for use in business analytics software. Complyr is aimed at teams working with regulated complaint requirements, including FCA DISP and Consumer Duty. It runs on Android, iOS and the web, and includes workflow automation, escalation rules and SLA tracking. Starter costs £49 a month, billed monthly, for one team and three to five users. Professional costs £89 a month, billed monthly, for three teams and five to 20 users.
Propel Complaint Handling
Propel Complaint Handling links customer cases, complaint investigations, and FDA reporting around a product thread. Configured mapping can transfer cases into complaint records, limiting manual handoffs and duplicate entry. The system can prepare MedWatch Form 3500A from case and quality data and submit it digitally to the FDA over AS2. Decision trees assess event severity and determine global reporting requirements and timelines. Complaints can be linked to CAPA, NCMR, bill-of-materials data, and supplier workflows; automated Supplier Corrective Action Requests support supplier escalations. Complaint-triggered changes can use approval workflows, and revised procedures can start role-based training plans and compliance reporting. The cloud-native SaaS product runs on Salesforce, with mobile access for approvals, workflows, and collaboration on Apple or Android devices. Propel says it uses TLS 1.2 and HSTS for data in transit and encrypts data at rest on Hyperforce. There is no free plan and pricing is on request. Listed annual licenses are 10150.00 USD for Small, 50500.00 USD for Medium, and 250500.00 USD for Large; setup costs are separate.