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Propel Complaint Handling

propelsoftware.com

From $845.83/mo WebiOSAndroidAPI
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Spec score 7.5 #12 of 26 in Complaint Management Software

What it is

Propel Complaint Handling links customer cases, complaint investigations, and FDA reporting around a product thread. Configured mapping can transfer cases into complaint records, limiting manual handoffs and duplicate entry. The system can prepare MedWatch Form 3500A from case and quality data and submit it digitally to the FDA over AS2. Decision trees assess event severity and determine global reporting requirements and timelines. Complaints can be linked to CAPA, NCMR, bill-of-materials data, and supplier workflows; automated Supplier Corrective Action Requests support supplier escalations. Complaint-triggered changes can use approval workflows, and revised procedures can start role-based training plans and compliance reporting. The cloud-native SaaS product runs on Salesforce, with mobile access for approvals, workflows, and collaboration on Apple or Android devices. Propel says it uses TLS 1.2 and HSTS for data in transit and encrypts data at rest on Hyperforce. There is no free plan and pricing is on request. Listed annual licenses are 10150.00 USD for Small, 50500.00 USD for Medium, and 250500.00 USD for Large; setup costs are separate.

Spec sheet

Purpose
Complaint Handling connects customer cases, complaint investigations, and FDA reporting to a unified product thread.Read 4 Oct 2026 · propelsoftware.com
Deployment
Propel describes itself as a cloud-native SaaS product running natively on the Salesforce platform, with no data stored locally on a user's computer.Read 4 Oct 2026 · propelsoftware.com
Integrations
Propel lists integration options including Razorleaf, Bild, Jitterbit, MuleSoft, Zapier, SolidWorks PDM Professional, and Rootstock Software.Read 4 Oct 2026 · propelsoftware.com
Security
Propel states that it uses TLS 1.2 and HSTS for data in transit and encrypts data at rest on Hyperforce.Read 4 Oct 2026 · propelsoftware.com
Compliance
Propel says it is SOC 2 Type II compliant and that its report is available upon request.Read 4 Oct 2026 · propelsoftware.com
Support
Propel pricing information says each license includes technical support from experts and on-demand digital training resources.Read 4 Oct 2026 · propelsoftware.com
Headquarters
Redwood City, California, United StatesRead 28 Sep 2026 · propelsoftware.com
APIs
Propel describes flexible APIs and a rich integration framework for connecting enterprise systems.Read 4 Oct 2026 · propelsoftware.com
Change and training control
Complaint-triggered changes can use approval workflows, while revised SOPs can trigger role-based training plans and compliance reporting.Read 4 Oct 2026 · propelsoftware.com
Complaint intake
Configured mapping automatically propagates customer cases into complaint records to avoid manual handoffs and duplicate entry.Read 4 Oct 2026 · propelsoftware.com
FDA submissions
The system completes MedWatch Form 3500A from case and quality data and submits it digitally to the FDA using AS2 protocol.Read 4 Oct 2026 · propelsoftware.com
Investigation links
Complaints can connect to CAPA, NCMR, BOM data, and supplier workflows for investigation and corrective action.Read 4 Oct 2026 · propelsoftware.com
Mobile access
Propel says users can work with approvals, workflows, and collaboration on Apple or Android devices.Read 4 Oct 2026 · propelsoftware.com
Reportability
Built-in decision trees assess event severity and determine global regulatory reporting requirements and timelines.Read 4 Oct 2026 · propelsoftware.com
Supplier actions
Quality teams can escalate complaint-driven corrective actions to suppliers through automated Supplier Corrective Action Requests.Read 4 Oct 2026 · propelsoftware.com

Plans and prices

Small $10,150 a year Annual license fee; one-time setup costs $10K - $25K PLM and QMS for a single team or smaller company · Deployment: 3 weeks or less Read 4 Oct 2026 · propelsoftware.com
Medium $50,500 a year Annual license fee; one-time setup costs $15K - $200K PLM, QMS, and PIM for larger teams · Deployment: 1-3 months Read 4 Oct 2026 · propelsoftware.com
Large Price not published Annual license fee; one-time setup costs $50K - $400K PLM, QMS, PIM, and PVM across the company · Deployment: 3-6 months Read 4 Oct 2026 · propelsoftware.com

Every Propel Complaint Handling plan and price →

Strong points and limits

Strong points

  • Maps customer cases into complaint records
  • Submits MedWatch forms digitally using AS2
  • Links complaints to CAPA and supplier workflows
  • Supports mobile approvals and collaboration

Limits

  • No free plan
  • Pricing is on request
  • Annual plans have separate setup costs

Who it suits

Propel Complaint Handling suits teams managing regulated product complaints, investigations, supplier actions, and FDA submissions. It is available to organizations prepared for paid annual licensing and separate setup costs.

Verdict

Propel connects complaint intake to reporting, investigation, supplier action, and training workflows. Its annual license plans carry separate setup costs, and pricing information is on request.

Where Specifiction places it

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