Condens vs Lookback
Condens
condens.io
Lookback
lookback.comSide by side
| Figure | Condens | Lookback |
|---|---|---|
| Price from | €13.75/mo | $24.92/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 4 | 4 |
| Spec score · AI User Research Tools | 8.3 (#3) | 8.0 (#9) |
| Spec score · UX Research Software | 8.3 (#4) | 8.0 (#10) |
| Spec score · User Experience Software | 8.3 (#9) | 8.0 (#13) |
| Headquarters | Munich, Germany | Palo Alto, California |
| Product | Condens is a UX research repository and AI analysis platform for bringing customer knowledge together and turning research into evidence-backed insights. | Lookback is a remote user research platform for moderated and unmoderated studies, including interviews and usability testing. |
| Security | Condens states that it is SOC 2 Type 2 compliant and complies with GDPR, HIPAA, CCPA and APA. | Lookback states it undergoes regular SOC 2 Type II audits and adheres to GDPR and CCPA requirements. |
Plans
Condens
- Lite€15 a month
- Lite (annual)€165 a year
- Business€500 a month
- EnterprisePriced on request
Lookback
- Freelance$299 a year
- Team$1,782 a year
- Insights Hub$4,122 a year
- EnterprisePriced on request
In their own words
Condens
Condens is a UX research repository and AI analysis platform for centralizing customer knowledge and producing evidence-backed insights. Teams can search research for patterns and existing answers, while a split view connects raw data to findings and links each insight to source evidence. Condens AI generates answers from research data while leaving users in control of outputs. Recordings are transcribed with timestamps, speaker recognition and support for more than 85 languages. Users can create transcript clips and highlight reels and share them through browser links without audience logins. Condens runs in the cloud on web and through an API, with named connections for Zoom, Google Drive, Typeform, Figma, Miro, Slack and Microsoft Teams. Business includes ChatGPT and Claude connections; Enterprise lists custom and internal LLM connections. Lite starts at €15 a month, with a 15-day trial. Condens states that aspiring researchers and educational researchers can use it free.