Confirm Academy vs Elevio
Confirm Academy
confirm.comElevio
elev.ioSide by side
| Figure | Confirm Academy | Elevio |
|---|---|---|
| Price from | — | $125/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 1 | 4 |
| Spec score · Customer Education Software | 7.2 (#20) | 8.2 (#6) |
| Security | Confirm says it holds ISO 27001 certification, partners with ISO- and SOC-certified hosting providers, and supports SSO; its policies page lists a SOC 2 Type 2 report available on request. | The pages reviewed did not state specific security certifications or compliance claims. |
| Support | Confirm says its customer success teams support customers from onboarding through implementation and beyond, and its learning design team can help create and launch programs. | The Premium plan includes priority support. |
Plans
Elevio
- Starter$125 a month
- Regular$189 a month
- Premium$389 a month
- EnterprisePriced on request
In their own words
Confirm Academy
Confirm Academy has no write-up on Specifiction yet; its figures are above.
Elevio
Elevio delivers product guidance to customers, support agents, and internal teams through an Assistant embedded in a product or website. Users can open help content without leaving the page, and Elevio says it surfaces relevant material before ticket submission, deflecting 20% of customer tickets on average. Support staff can add in-app help hotspots with a visualizer, without developer involvement. Users can leave feedback on the help, including a note for follow-up when feedback is negative. A hosted knowledge base can be styled and configured with CSS, HTML, JavaScript, colors, content, and logos. Listed integrations include Freshdesk, Help Scout, Intercom, Slack, StatusPage, and WordPress; the pricing page also lists a JavaScript API. All plans include 1,000,000 page views. Elevio launched in 2015 and describes itself as a Melbourne-based startup serving support, customer success, product, and content teams. It is available via web and API. Plans start at $125 a month billed annually, or $155 month-to-month; a 14-day trial is available, with no free plan.