Confirm Academy

Spec sheet

Purpose

Academy is a customer and partner learning product for scale-up businesses, built for external audiences including customers, partners, and resellers.Read 9 Oct 2026 · confirm.com

Security

Confirm says it holds ISO 27001 certification, partners with ISO- and SOC-certified hosting providers, and supports SSO; its policies page lists a SOC 2 Type 2 report available on request.Read 9 Oct 2026 · confirm.com

Support

Confirm says its customer success teams support customers from onboarding through implementation and beyond, and its learning design team can help create and launch programs.Read 9 Oct 2026 · confirm.com

AI learning

Academy uses AI-driven recommendations and personalized learner journeys based on a learner’s product journey, segment, or tier.Read 9 Oct 2026 · confirm.com

Analytics

Its analytics dashboards show course completion, quiz performance, and certifications earned.Read 9 Oct 2026 · confirm.com

Branding and access

Organizations can customize the academy’s branding, host it on their own domain, and use single sign-on with an existing application.Read 9 Oct 2026 · confirm.com

Certifications

Organizations can create certification programs, track certifications by customer or partner, and let learners publish certifications to LinkedIn.Read 9 Oct 2026 · confirm.com

Commerce and SEO

Academy supports course and certification ecommerce, SEO-optimized academy pages, paid and free course tiers, and revenue reporting on training programs.Read 9 Oct 2026 · confirm.com

Content formats

Academy supports learning content in formats including video, interactive content, events, and resources.Read 9 Oct 2026 · confirm.com

Course creation

Its AI course creation tools can generate course outlines from existing product documentation, release notes, help articles, and onboarding materials.Read 9 Oct 2026 · confirm.com

Customer onboarding

Academy provides a branded, self-serve onboarding academy that customers can access on demand.Read 9 Oct 2026 · confirm.com

Embedding

Learning content can be embedded in a product or website, or linked from a help center.Read 9 Oct 2026 · confirm.com

Integrations and standards

Confirm says its learning products support SCORM 1.2, SCORM 2004, xAPI, SSO, and SCIM, and are compatible with any SCORM-compliant LMS.Read 9 Oct 2026 · confirm.com

Intended audience

Confirm describes Academy as a branded learning academy for scale-up businesses seeking to onboard customers, certify partners, drive product adoption, and reduce support overhead.Read 9 Oct 2026 · confirm.com

Plans and prices

Every Confirm Academy plan and price →

Where Specifiction places it

• Customer Education Software#20 of 247.2