Confirm Academy vs Gainsight Customer Education
Confirm Academy
confirm.comGainsight Customer Education
support.gainsight.comSide by side
| Figure | Confirm Academy | Gainsight Customer Education |
|---|---|---|
| Price from | — | $2,083.33/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 1 | 5 |
| Spec score · Customer Education Software | 7.2 (#20) | 8.5 (#3) |
| Analytics | Its analytics dashboards show course completion, quiz performance, and certifications earned. | Customer Education data can be integrated into Gainsight CS so customer success managers can access user and activity data, including certification status and product usage. |
| Purpose | Academy is a customer and partner learning product for scale-up businesses, built for external audiences including customers, partners, and resellers. | Gainsight describes Customer Education as a product for onboarding, educating, and retaining users through on-demand digital customer education. |
| Security | Confirm says it holds ISO 27001 certification, partners with ISO- and SOC-certified hosting providers, and supports SSO; its policies page lists a SOC 2 Type 2 report available on request. | Gainsight's security page says it uses role-based access controls and encryption for data in transit and at rest, and links Customer Education to the Gainsight Trust Center. |
| Support | Confirm says its customer success teams support customers from onboarding through implementation and beyond, and its learning design team can help create and launch programs. | The support site provides Customer Education FAQ topics for course management and technical support, including browser support and API key location. |
Plans
Gainsight Customer Education
- Skilljar by Gainsight AWS Marketplace$25,000 a year
- Basic$30,000 a year
- EnterprisePriced on request
- EssentialsPriced on request
- ProfessionalPriced on request
In their own words
Confirm Academy
Confirm Academy has no write-up on Specifiction yet; its figures are above.
Gainsight Customer Education
Gainsight Customer Education is a paid web and API product for onboarding, educating, and retaining users through on-demand digital education. Course tools support authoring and publishing, activities, milestones, and quizzes. Administrators can add admins, managers, and learners, assign courses, and organize users into groups. Data can flow into Gainsight CS, where customer success managers access user and activity details such as certification status and product usage. Listed integrations include Salesforce, Customer.io, Gainsight PX, Google Analytics, HubSpot, Iterable, Mailchimp, Zapier, Zendesk, and Zoom. Commerce supports educational products and bundles, payment gateways, coupons, promo codes, and order tracking. Capabilities include assessments, certificates, custom branding, custom domains, and API access. AI can generate captions for Media Library videos; Gainsight says customer data is not retained by third-party subprocessors or used to train the AI system, with zero data retention. Security features include role-based access controls and encryption in transit and at rest.