Confluence vs eGain Knowledge Hub
Confluence
atlassian.comeGain Knowledge Hub
egain.comSide by side
| Figure | Confluence | eGain Knowledge Hub |
|---|---|---|
| Price from | $5.42/mo | $0.20/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 3 |
| Spec score · Knowledge base software | 9.4 (#2) | 8.4 (#43) |
| Publishing audience | both | both |
| Content analytics | Premium Analytics provides deeper insights into team, site, space, and page use | Yes |
| Free plan | Yes | No |
| Headquarters | Sydney, Australia | Sunnyvale, California, United States |
| App integrations | Confluence integrates with other apps teams already use | eGain lists integrations including Salesforce, Microsoft Dynamics, SAP, ServiceNow, SharePoint, Adobe Experience Manager, Cisco, Avaya, Amazon Connect, Five9, and Genesys. |
| Purpose | Confluence is an organization’s single source of truth for knowledge management and project collaboration. | eGain Knowledge Hub is a contact center knowledge management platform that centralizes customer context, omnichannel content, search, guidance, and analytics. |
| SSO support | Yes | Yes |
| Support | Free includes Atlassian Community support, Standard provides regional business-hours support, Premium provides 24/7 critical-issue support, and Enterprise provides 24/7 support with a 30-minute critical-issue response time. | The eGain site lists support contact information at [email protected] and +1 800-821-4358. |
| Version history | Yes | Yes |
Plans
Confluence
- FreeFree
- Standard$5.42 a month
- Premium$10.44 a month
- EnterprisePriced on request
eGain Knowledge Hub
- Contact Center User$25 a month
- Enterprise User$12.50 a month
- Customer Self-Service$0.20 a month
In their own words
Confluence
Confluence is Atlassian's workspace for knowledge management and project collaboration, with pages, whiteboards, databases and Loom video messaging. Teams can edit content together in real time, comment, and receive notifications when tagged or assigned tasks. Its Jira connection links project tracking with documentation planning, and whiteboards can turn ideas into Jira work. View-only pages can be shared publicly; version history, content analytics and app integrations are also available. Rovo can turn content into timelines, charts, maps, slides and prototypes, while its connectors bring knowledge from services including Google Drive, Slack, Salesforce, GitHub, Microsoft Teams and SharePoint into AI search and workflows. Cloud products are hosted, while Data Center products can run on infrastructure of your choice. The Free plan supports up to 10 users, includes 2 GB of storage and allows three active whiteboards per user. Confluence is available on web, Android, iOS and as self-hosted software. Pricing starts at $5.42/user/mo, and a 7-day trial is listed.
eGain Knowledge Hub
eGain Knowledge Hub has no write-up on Specifiction yet; its figures are above.