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eGain Knowledge Hub

egain.com

From $0.20/mo Free trial WebAPI
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Spec score 8.4 #43 of 138 in Knowledge base software

Spec sheet

Purpose
eGain Knowledge Hub is a contact center knowledge management platform that centralizes customer context, omnichannel content, search, guidance, and analytics.Read 12 Oct 2026 · egain.com
Publishing audience
bothRead 21 Sep 2026 · egain.com
Free plan
NoRead 21 Sep 2026 · egain.com
Trial
eGain offers a free trial for a limited period; its pricing page also describes Innovation in 30 Days as a no-cost 30-day guided production pilot.Read 12 Oct 2026 · egain.com
Integrations
eGain lists integrations including Salesforce, Microsoft Dynamics, SAP, ServiceNow, SharePoint, Adobe Experience Manager, Cisco, Avaya, Amazon Connect, Five9, and Genesys.Read 12 Oct 2026 · egain.com
Security
eGain's security policy describes a security program based on NIST 800-53 and ISO 27001:2013, with annual independent third-party audits that include SOC 2 Type II.Read 12 Oct 2026 · hd.egain.com
Support
The eGain site lists support contact information at [email protected] and +1 800-821-4358.Read 12 Oct 2026 · egain.com
Headquarters
Sunnyvale, California, United StatesRead 28 Sep 2026 · egain.com
Additional compliance
The security policy says PCI-DSS Level 1, FedRAMP, and HIPAA coverage apply when the customer purchases and maintains the applicable eGain Cloud Service add-on.Read 12 Oct 2026 · hd.egain.com
AI capabilities
The product page describes AI reasoning, machine learning, natural language processing, and analytics as powering the platform.Read 12 Oct 2026 · egain.com
Authoring and governance
Features include generative AI authoring, WYSIWYG authoring, compliance workflows, revision history, role-based access control, and taxonomy management.Read 12 Oct 2026 · egain.com
Content analytics
YesRead 21 Sep 2026 · egain.com
Intended customers
eGain describes the Knowledge Hub as serving contact center agents and digital-first, remote-first businesses seeking customer service knowledge management.Read 12 Oct 2026 · egain.com
Knowledge delivery
Knowledge-use features include AI search, content personalization, process guidance, audience-specific portals, feedback, and suggestions.Read 12 Oct 2026 · egain.com
Salesforce integration
Agents can search and browse eGain knowledge within Salesforce and add articles as case solutions.Read 12 Oct 2026 · help.egain.com
SSO support
YesRead 21 Sep 2026 · egain.com
Trusted answers
The product is designed to give agents a single trusted answer and support consistent, compliant processes across touchpoints.Read 12 Oct 2026 · egain.com
Version history
YesRead 21 Sep 2026 · egain.com

Plans and prices

Contact Center User $25 a month per named user per month AI-powered knowledge and guidance for contact center agents Read 12 Oct 2026 · egain.com
Enterprise User $12.50 a month per named user per month AI-powered knowledge and guidance for enterprise users outside the contact center Read 12 Oct 2026 · egain.com
Customer Self-Service $0.20 a month per self-service session; buy in blocks of 1,000 billable session units Session ends on exit or after 20 minutes of inactivity; billing uses 10-minute increments rounded up Read 12 Oct 2026 · egain.com

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